Game Issues or Crashes Patch 1.35 (Dec 7 Update)

Please see the current thread here Current Issues or Crashes Info Thread

A recent Patch has been released! Please update your game to V1.35 and then power down your console completely before restarting and launching the game. Hopefully that helps. If not please read below for direction on issues and open a bug report with more information when there is no current thread.

XB1 Update and Power Instructions

Spoiler

1. Turn off Your system completely

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn it on.

2. Make sure your game is up to date.

To set your console to automatically receive updates:
- Press the Xbox button to open the guide.
- Select System > Settings > System > Updates & downloads.
- Select Keep my console up to date for console and Keep my games & apps up to date for games and apps.

3. Make sure your Console system software is up to date.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.
Select System > Settings > System > Updates & downloads.
Under Updates, you’ll see:
- Console update available. Select this button to begin your update, or
- No console update available. This means your console is up to date.

1. Turn off Your system completely Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely. Unplug the console's power cable. Wait 10 seconds. Important Be sure to wait at least 10 seconds. This step resets the power supply. Plug the console power cable back in. Press the Xbox button on your console to turn it on. 2. Make sure your game is up to date. To set your console to automatically receive updates: Press the Xbox button to open the guide. Select System > Settings > System > Updates & downloads. Select Keep my console up to date for console and Keep my games & apps up to date for games and apps. 3. Make sure your Console system software is up to date. Make sure your console is connected to the internet, and then press the Xbox button to open the guide. Select System > Settings > System > Updates & downloads. Under Updates, you’ll see: Console update available. Select this button to begin your update, or No console update available. This means your console is up to date.

PS4 Update and Power Instructions.

Spoiler

1. Turn off Your system completely, let it sit for a few minutes and power it back on.

2. Make sure your game is up to date.

Go to the PlayStation home screen.
Highlight the game you're playing and press the Options button on your controller.
Select "Check For Update" and install any updates that are available.
Restart the Console completely.

3. Make sure your Console system software is up to date.

Select Settings at the top of the PlayStation home screen.
Choose "System Software Update" and allow any system updates to install.
Reboot your PlayStation 4.

1. Turn off Your system completely, let it sit for a few minutes and power it back on. 2. Make sure your game is up to date. Go to the PlayStation home screen. Highlight the game you're playing and press the Options button on your controller. Select "Check For Update" and install any updates that are available. Restart the Console completely. 3. Make sure your Console system software is up to date. Select Settings at the top of the PlayStation home screen. Choose "System Software Update" and allow any system updates to install. Reboot your PlayStation 4.

There are a few different crashes and issues, please read through the following carefully to get direction on any crashes or game issues you may have. All linked threads are relevant for everyone PC and Console. Please use them:

[PS] If you are experiencing endless loading, failure to save, or random crashes that can't be replicated please read this post Sims 4 Random Crashing Patch 1.33 - 1.35
[XB] If you crash when exiting the CAS/Build Mode/Travel/Save and Exit, your game won't load/save or crash randomly, Please read/do the troubleshooting linked and post there XB1
[ALL] If your Sim walks up the slopes instead of using the path/lift please use this thread Slope Pathing/Routing not Working
[ALL] Slopes not unlocking to ski/snowboard on use this thread Slopes not unlocking beyond Easy
[ALL] Bunny Slope not Counting for Extreme Sports Enthusiast use this thread Bunny Slope not counting for Extreme Sports Aspiration
[ALL] If your sim walks "as the crow flies" through trees and fencing or rocks while hiking please use this thread Pathing Issues while Hiking on Home Lot to/from trails
[ALL] Stairs not working/routing issues with stairs, use this thread Staircase Causes Route Failures
[ALL] If you are opening a scrolling popup window for careers, services, classes, etc; the scrolling breaks and the window gets stuck on the screen use this thread Popup Menus Stuck on Screen.
[ALL] Flickering Textures in Evergreen Harbor, use this thread Flickering Textures in Evergreen Harbor
[XB] If you can not save and are receiving error code 22 please read and do the troubleshooting here XB1.
[ALL] Sound is missing (not crackling or skipping, just missing), please use this thread Muted Sounds
[XB] Sound crackling and skipping in your game, use this thread Sound crackling and skipping
[ALL] If your bumpers/L1/R1 buttons stop working in the CAS/Build Mode/Gallery, you can't rotate your sim in the CAS, or you are seeing Gallery menu Distortion see these bug threads
[ALL] Experiencing Bad FPS loss/Lag in Build Mode please use Severe FPS loss (Lagging) when entering/exiting Build Mode
[ALL] If you are crashing/freezing/lagging when interacting with computers, please use the following bug report: "Computer pie menu lags/freezes/crashes"
[ALL] If you have controls appearing on the screen, this is not a bug. Please see Controls for Sims on Console or Controls on top Right of Screen.
Is your issue not covered here? Check this thread for a list of current bugs and issues! [Read First] Compiled list of reported Issues.

FAQ Guides

DLC Issues

Cheats Issues

Console Gallery

Autonomy and Simulation Lag

playstation

xbox

30 Replies

DejaCulpepper
5 years ago
This started up around 3 in the morning on June 4, a day after the new patch was released on June 3rd.
I've tried everything. Unplugging the xbox, restarting it but nothing has worked.
Need help. I don't wish to lose 3 years of gameplay due to this issue.
PoptartJuniper
Hero (Retired)
5 years ago
@DejaCulpepper PC has been hotfixed already, we just have to wait for the patch to come to console. Do not delete your saves if they loaded fine and you had no issues before the patch.
Check all your saves to see if any load, as this issue is not affecting all saves. In the mean time you can play a save that loads or start a new save. The saves that are affected by this issue should still be okay after the patch.
HicksFamily6ix
5 years ago
@PoptartJuniper Where do I or how can I see the error codes when the game crashes?
PoptartJuniper
Hero (Retired)
5 years ago
@HicksFamily6ix If your game crashes with an error code it will appear right away, either in the game screen as an error code, or the whole game crashes and an error code appears on the console, and a "report error" usually appears to send to your console maker.
HicksFamily6ix
5 years ago
@PoptartJuniper Whenever my game crashes, I just m never see an error code...
PoptartJuniper
Hero (Retired)
5 years ago
@HicksFamily6ix okay, then does the other crash in the main post cover the kind of crash you are seeing?
There are currently two kinds reported, one with specific error codes and one with none or a general error code.
HicksFamily6ix
5 years ago
@PoptartJuniper I do not see a single thing resembling an error code. Is rather ridiculous that XBOX doesn't make it easy to find such things.

Also, I'm trying to follow the steps to delete my auto-save data, but I have the strangest feeling that I'm going to erase ALL my saved data which will really * ME OFF. Are you SURE that only the Auto Save Data is going to get deleted? I really cannot afford to lose all my stuff for this game. It's over 2 years of stuff.
HicksFamily6ix
5 years ago
@PoptartJuniper The crash that is happening for me is a complete crash. My entire screen goes black and then I end up on the start screen where the store is. I don't even see a place where I can view an error code.
PoptartJuniper
Hero (Retired)
5 years ago
@HicksFamily6ix From my post above
If you crash when exiting the CAS/Build Mode/Travel and/or receiving error code CE-34878-0, Please see the following links and post there XB1 / PS4
If you aren't seeing an error code, there probably isn't one for your issue.
You can delete your autosave from in game when you open the save menu.
Please take the time to read through these posts.
HicksFamily6ix
5 years ago
@helenajade863 I'm about to upload my houses that I want to to the Gallery, then delete all the data and start all over...