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Lalafalafel32's avatar
3 years ago
Solved

Island Living Not Working PS4

So I downloaded the new package updates that the Sims gives you every once in a while and all of a sudden my Island Living pack isn't working.

I bought the pack a while ago and have had no problems whatsoever. Today I decide to play it and now it isn't working. My pack shows up but I don't have a "Show More" option like the rest of the packs do. It has like a white shade covering it. 

Not only that but when i get into the game, it says that data isn't available. I look at the world's and the whole Island Living world is gone! 

Is there something wrong with the update package I downloaded or is it something else? 

I've restarted my PS4, deleted and redownloaded the Sims, and shut down the Sims as well and I'm at a total loss of what to do. Please help! 

Screenshots provided. 

  • Hi there @Lalafalafel32,

    This looks like Island Living isn't currently installed to your PS4, so let's follow these steps to get that downloaded again:

    1. Restore the licenses on your console 
    2. Go to your Game Library 
    3. Scroll to Your Collection
    4. Select The Sims 4
    5. Scroll down to Add-Ons and locate your DLC here
    6. Select the DLC in this list and select Install
    7. When the download finishes, let your new content install and restart The Sims

    If you still have issues once you've done these steps, be sure to let me know! 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there @Lalafalafel32,

    This looks like Island Living isn't currently installed to your PS4, so let's follow these steps to get that downloaded again:

    1. Restore the licenses on your console 
    2. Go to your Game Library 
    3. Scroll to Your Collection
    4. Select The Sims 4
    5. Scroll down to Add-Ons and locate your DLC here
    6. Select the DLC in this list and select Install
    7. When the download finishes, let your new content install and restart The Sims

    If you still have issues once you've done these steps, be sure to let me know! 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Lalafalafel32 

    No problem, always happy to help 🙂

    If anything else needs attention, don't hesitate to let me know! 

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