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Lalafalafel32's avatar
Lalafalafel32
3 years ago
Solved

Island Living Not Working PS4

So I downloaded the new package updates that the Sims gives you every once in a while and all of a sudden my Island Living pack isn't working. I bought the pack a while ago and have had no problems ...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @Lalafalafel32,

    This looks like Island Living isn't currently installed to your PS4, so let's follow these steps to get that downloaded again:

    1. Restore the licenses on your console 
    2. Go to your Game Library 
    3. Scroll to Your Collection
    4. Select The Sims 4
    5. Scroll down to Add-Ons and locate your DLC here
    6. Select the DLC in this list and select Install
    7. When the download finishes, let your new content install and restart The Sims

    If you still have issues once you've done these steps, be sure to let me know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @Lalafalafel32,

This looks like Island Living isn't currently installed to your PS4, so let's follow these steps to get that downloaded again:

  1. Restore the licenses on your console 
  2. Go to your Game Library 
  3. Scroll to Your Collection
  4. Select The Sims 4
  5. Scroll down to Add-Ons and locate your DLC here
  6. Select the DLC in this list and select Install
  7. When the download finishes, let your new content install and restart The Sims

If you still have issues once you've done these steps, be sure to let me know! 

Lalafalafel32's avatar
Lalafalafel32
3 years ago

Thank you so much for helping me! 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Lalafalafel32 

    No problem, always happy to help 🙂

    If anything else needs attention, don't hesitate to let me know! 

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