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hollywaug's avatar
hollywaug
3 years ago
Solved

Locked packs on ps4

I moved my ps4 from one house to another (temporarily) and all of my sims 4 add-ons are gone. I get the “data incomplete” pop up whenever I log in. I tried redownloading it all, and restoring licences, and it still doesn’t work. I’m connected to wifi and everything. I don’t understand how moving it from one house to another would do this. 

playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @hollywaug 

    I'd recommend you get in contact with PlayStation support here so they can review your transaction history and account details a bit further with you to see why your content is being blocked from a different network. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @hollywaug,

    If you follow these steps, are all your expansions currently showing as installed?

    • Go to your Game Library 
    • Scroll to Your Collection
    • Select The Sims 4
    • Scroll down to Add-Ons and locate your DLC here

    Were your expansions all originally purchased to the account you're currently logging in with, or were you previously game-sharing? Please be sure to check the transaction history on your console to verify that you're logging into the same account that your content was all bought on. 

  • hollywaug's avatar
    hollywaug
    3 years ago

    All i did was move my playstation from my house to another. i made sure i was logged into everything that would hold the all of my DLC's. For some reason my DLC's were locked from being used when i got everything set up. I'm back home now and it all works but i really don't want this to be a problem when i move house permanently later this year. There is also only one account on my PS$ currently. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @hollywaug 

    I'd recommend you get in contact with PlayStation support here so they can review your transaction history and account details a bit further with you to see why your content is being blocked from a different network. 

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