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slaaykween's avatar
5 months ago

Major Bugs Since Grim Event

I'm on xbox one, no mods or cc. Yesterday and today, I open up my game and load a save, at first I have the Grim event plus my holiday event. If I go into CAS or build when I return to Live mode, the events are gone. If I go into CAS or build again, I have no menu controls at all. No notifications, build/live toggle, moods, inventory, everything in screen is gone. If I go to manage worlds from there, it is a black screen that shows the neighborhoods as if in clicking on them. If I go to exit menu, it's just a white screen. If I close out the game completely it starts over again, I have the event tasks, then I don't, then I have nothing in live mode, then manage worlds and main menu are blank. I also noticed I am missing some items I had won from a previous event. I haven't checked all of them (tho I did win all of them) but the throw pillows are for sure gone from build and household inventory. All of these things have been since the Grim Event has started. 

1 Reply

  • Hi there @slaaykween there's a couple of issues here. Firstly you've lost your login rewards, like many other players. The good news is it's a known issue and EA are aware. I'm adding the bug report here for you. If you'd like to click Me Too on the first post on page 1, you can also add a reply if you'd like to do so.

    https://answers.ea.com/t5/Bug-Reports/NEEDS-INFO-Happy-Login-Rewards-removed-Patch-1-99/td-p/14049752

    For your other technical problems I would try clearing locally saved data from your console. If you haven't done that before (while your game is not running) just go to Sims 4 on your console home screen using the menu button (with 3 lines) and go to Manage Game and Add-ons. On the next page select Saved Data. You'll go to 2 sets of data. Pick the set of data next to your gamertag/username and make sure to select delete from console only (ignore Reserved Space). Then load up your game and it will sync up with the cloud as your game is loading. I do this regularly and it was recommended to me by Xbox Support.

    I'm attaching the troubleshooting steps for console here for you too because they can be useful to have while playing on console and we are having a lot of issues at the moment.

    https://answers.ea.com/t5/Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363039#M19682

    Hope this helps.

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