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VotableAsh82's avatar
VotableAsh82
Seasoned Newcomer
6 hours ago

Missing items in CAS and Build Mode

I recently logged into my game and went to the My Sims page on Manage Worlds and a huge chunk of my sims have bald heads. Then I clicked to play a house and this message came up, as well as one about CAS. I thought it was a temporary glitch that would rectify itself so started playing my family.  I tried to hire a butler but the option to do so has disappeared from the phone, even though I've owned the Vintage Living pack for quite a while and never had issues. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hi there,

    That sounds like your content isn't fully installed to your console- please try the following steps to be sure all your DLC is installed:

    • Highlight The Sims on the dashboard
    • Press the Menu button on the controller
    • Select "Manage Games and Add-ons" 
    • You should see an option here to "Install" your DLC

    If you're being prompted to re-purchase your missing DLC, you'll want to look over the transaction history on your Xbox account to verify that you're currently logging into the same Xbox account that you had originally made these purchases on. 

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