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Simian868's avatar
Simian868
New Ace
4 days ago
Solved

Missing Items That I paid for

Hey I reported this a few times but no one ever got back to me. I am still missing items from my game that I paid for… the early purchase incentives. I can drop the receipts if you need.
I got high school years early and I had the speaker chair and light before but it disappeared from my game and never came back. I would like to have them if that’s okay cause I brought it early full price to get them, if it waited I could have got it on discount. So let me know if I can get them in my game please, thank you

 I think it’s the same for that love struck bed, I dunno I’ll check it later, it’s mainly this speaker that I’m vex about cause it’s the only nice speaker in game.

  • Hi Simian868​ 

    Did you purchase your pack directly from the PS store on your console? Are you game-sharing? If you're currently game-sharing the pack, only the account that purchased the DLC would have access to this content- it wouldn't be shared across accounts. 

4 Replies

  • Simian868's avatar
    Simian868
    New Ace
    4 days ago

    No I have all the packs on my man’s account 😭😭 is there any way EA can change this cause then it’s pointless to buy the packs early at full price . I got receipts 😭

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi Simian868​ 

    Did you purchase your pack directly from the PS store on your console? Are you game-sharing? If you're currently game-sharing the pack, only the account that purchased the DLC would have access to this content- it wouldn't be shared across accounts. 

  • Does this has anything to do with enable share play. Cause I brought all the packs on my man’s PS5 account and I do enable SharePlay to use the packs on my ps5 account. I would have brought all the packs on my own account but I started playing sims on my man’s account then made my own account. So I just continue buying them on my man’s account. But maybe this is why I can’t get the items when I buy the pack early. This is jarring 😭😭😭 

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