Solved
Multiple packs not working.
My best friend has been telling me for about 3 weeks now that his sims isn't working. So today I come over and I go to look at it because I thought it was a technical issue and he was just a tad bit ...
CbFwJaviii there's a link attached with some advice on troubleshooting missing content from PlayStation. As it's purchased from them and not EA, there's also an option to chat directly with them if your friend is being told to purchase content they've already paid for.
https://www.playstation.com/en-gb/support/games/add-on-dlc-in-game-currency-support/
