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@Gaepeeps If you weren't able to register Cats & Dogs, because the code was already used by the previous owner, there's nothing you can do here.
If the problem is something else, please describe it in more detail. A screenshot of where you see the lock icon would be helpful.
This is what it looks like.
@Gaepeeps hi there what console are you on please? I'm attaching the troubleshooting steps for you here. If you are trying to play more than one disc then see the information attached:
If not then just add a reply here.
About The Sims 4 Technical Issues - Consoles
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