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SheisNene's avatar
SheisNene
Rising Novice
5 months ago

My sims 4 game is having EA connectivity issues.

I have done everything EA help had to offer and PlayStation Help has to offer. I have a cable into my PlayStation 5 that is connected to my WiFi. Every time I press the button “link EA”  in my game, ...
crashing
playstation
SheisNene's avatar
SheisNene
Rising Novice
5 months ago

This is a new internet box. Also I factory reset my game, redownload my sims 4 game with all my packs, and every time I open the game, it acts like it’s brand new. It shows me all my packs repeatedly, I feel like my game is glitched, and it keeps crashing also.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 months ago

    SheisNene 

    Are you still being prompted to link your EA account?

    As for the DLC pop-ups, that's being tracked in the open report here.

    Crashing is another issue we're looking into, please post in the thread here for this issue. 

    • SheisNene's avatar
      SheisNene
      Rising Novice
      5 months ago

      Hi, yes I’m still being told to link my EA Account when it says it is linked on my EA website on my Account but In the game it won’t link it. It keeps saying connection error 4 whenever I try to link it. I unlinked it and relinked it but it didn’t work. Now I have to wait 6 months to try it again..

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        5 months ago

        SheisNene 

        Please go ahead and get in touch with the live support team from the link here so they can review your account details with you and help make sure your accounts are all correctly linked up. 

    • SheisNene's avatar
      SheisNene
      Rising Novice
      5 months ago

      Hi, yes I’m still being told to link my EA Account when it says it is linked on my EA website on my Account but In the game it won’t link it. It keeps saying connection error 4 whenever I try to link it. I unlinked it and relinked it but it didn’t work. Now I have to wait 6 months to try it again..

    • SheisNene's avatar
      SheisNene
      Rising Novice
      5 months ago

      Hi, yes I’m still being told to link my EA Account when it says it is linked on my EA website on my Account but In the game it won’t link it. It keeps saying connection error 4 whenever I try to link it. I unlinked it and relinked it but it didn’t work. Now I have to wait 6 months to try it again..

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