My sims 4 won't start

So my sims 4 on my xbox one console won't allow me to enter the game since the update. No matter what I do the game won't register when I press the A button to start. I have tried literally everything.

Things I have already tried multiple times would include:

Resetting the game, resetting the console, resetting the controller, hard resetting the console, troubleshooting the Xbox one (no errors appeared and said all was fine with the Xbox multiple times) 

Therefore this is definitely a bug with the game, I spent years playing this game and I love it. So it absolutely breaks my heart when I can't even get the game to open to play the event. Since I am on an Xbox one console I can't use the same troubleshooting as a PC player. Please look at this issue and see if you can find a solution for it as it has rendered my game completely unplayable.