Packs not loading in game despite all being installed (xbox)

So I have a LOT of packs on the xbox 1, and ever since I got the xbox s none of my packs or other downloaded content has been working on the xbox 1 and theres just too much to transfer over to the new console. If I go onto “manage add ons” it says they’re all installed and it says the same on the xbox store, but when I go in game none of it loads and the in-game store tells me to go visit the microsoft store.

Yes the account which purchased the packs is still connected. Yes again they are all installed properly. Yes there’s enough storage for them all. Yes I have deleted and re-bought the base game. Yes I have restarted my xbox. 

I can’t think of any reason this might be other than the sims 4 can’t handle two consoles at once which I doubt because all of sims families have transferred.