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ihaveaplaniswea's avatar
ihaveaplaniswea
6 months ago
Solved

Purchased Packs Not Appearing On PlayStation

I accidentally deleted the Sims 4 from my PS4. When I re-downloaded it from the library, six packs were missing: Seasons Jungle Adventure Spooky Stuff Cats & Dogs Parenthood Toddler Stuff Thes...
playstation
xbox
  • ihaveaplaniswea's avatar
    ihaveaplaniswea
    6 months ago

    So as it turns out. I was just panicking. These were the first packs I purchased for the sims, many moons ago. Once I calmed down a bit, I realized that meant I had probably purchased them through my dad’s account. Quickly switched over to his profile, and was able to download them from there. Thank you so much for your response however!!

simsplayer818's avatar
simsplayer818
Hero
6 months ago

Hi there @ihaveaplaniswear when I had a similar problem on Xbox I had to contact the place I purchased the content, which was the Microsoft Store. Luckily they helped me resolve it.

If you purchased them from PlayStation here's a link to check your transaction history. I see you've had an unhelpful experience with their support unfortunately but if that's who you purchased the content from I'd try again and escalate the matter with them.

https://www.playstation.com/en-us/support/store/check-ps-store-transaction-subscription-service/

Good luck, I hope you get this resolved.

  • ihaveaplaniswea's avatar
    ihaveaplaniswea
    6 months ago

    So as it turns out. I was just panicking. These were the first packs I purchased for the sims, many moons ago. Once I calmed down a bit, I realized that meant I had probably purchased them through my dad’s account. Quickly switched over to his profile, and was able to download them from there. Thank you so much for your response however!!

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