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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Bought expansion packs, but says i dont own it.

Hi @nsa94 

This sounds like you may have been previously game-sharing, or you're logging into a different PlayStation account than the account these packs were originally purchased on. You can look over the transaction history for your PlayStation account to verify if you're logging into the correct account. If you're not seeing your packs in your transaction history, that means you're logging into a different account. 

5 Replies

  • nsa94's avatar
    nsa94
    2 years ago

    I have only ever had 1 account. All the expansion packs were on there before I deleted it, now I re installed it those 2 are missing.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @nsa94 

    Are these purchases appearing on the transaction history for your PlayStation account? 

  • nsa94's avatar
    nsa94
    2 years ago

    No thats what I'm confused about. Because I was literally playing it with those packs last month.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @nsa94 

    That means you were either previously game-sharing or you had logged in with a different PSN ID. We don't have visibility into your transaction details with Sony, so you'll need to contact PlayStation support so they can look into your account information and locate which account your packs are tied with.

  • IfrankieM8's avatar
    IfrankieM8
    2 years ago
    @EA_Solaire all mine show as purchased and I've never done the game share thing ; but I spent hundreds of dollars on Sims when I was using PC; I recently started using Xbox and irs thr same account I'm logged into and none of my packs are there

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