Re: Cats and dog bundle disappeared
So I’ve been having this issue for 2 weeks now where the pack is gone. It says is installed on my Xbox but won’t show in game. I’ve tried many troubleshooting options but none are working
Forum Discussion
9 Replies
EA_SolaireCommunity Manager
@Jaydaie @Naomi110011 @Redheadhanna08
Are you playing with the disk version of the bundle or did you purchase this bundle directly from the Xbox store on your console?
If you purchased digitally, please verify that you're seeing the transaction history for this bundle in your Xbox account's purchase history.
I have the disk version for cats and dogs
- @EA_Solaire I purchased from the PlayStation store
- EA_Solaire
Is the disk currently inserted into your Xbox?
Do you see the purchase in your account's transaction history?
No it’s not, the disk will not work all of a sudden so I have to play the base game straight from the Microsoft store. But I’ve been doing that for awhile but cats and dogs still disappeared
- @EA_Solaire Yes it’s in my transaction history
- EA_Solaire
If you own Cats & Dogs on disk, the disk needs to be inserted into your console in order to access and play the pack.
Please try a full uninstall and reinstall of the base game and all your DLC, let me know if you can access your pack then.
- @EA_Solaire I’ve tried it but it still doesn’t work
- EA_Solaire
In that case please reach out to PlayStation support directly so they can review your account information a bit further and see what's going on.
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