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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Re: sims 4 expansion packs gone after reinstalling on ps4

Heya @carlymushu,

It sound like your expansions may not be currently installed, let's try these steps:

  1. Quit the game if you have it running.
  2. Go to your Library
  3. Choose Purchased
  4. Select The Sims 4
  5. Scroll down to PlayStation Store and open My Add ons
  6. Find your DLC in the list and start the download
  7. When the download finishes, let your new content install and restart The Sims

If you're unable to access them once you've tried this, please let me know! 

9 Replies

  • carlymushu's avatar
    carlymushu
    3 years ago

    when i got to the playstation store step there was no section that said my add-ons, just the ones you can click to buy them

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @carlymushu 

    This is the correct spot, if you keep scrolling through this list, you should see the option to install the packs you do own.

  • carlymushu's avatar
    carlymushu
    3 years ago

    if i scroll any further down it’s just icons and themes. the picture attached is the bottom of the screen

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