Forum Discussion

EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Re: Sims 4 toddler pack

Sul Sul, @XxLover23xX.

If you're still having difficulty accessing your Packs, let's try some troubleshooting.

After installing a pack, the troubleshooting steps are:

  • PS4-only: Confirm that the console shows the pack as INSTALLED and not “READY TO INSTALL” under Manage Game & add-ons
  • If the pack isn’t there, download it and restart The Sims 4
  • If the pack is installed
    • Quit The Sims 4 and restart the game
  • If it still doesn’t show up
    • Press and hold the power button on the front of the Xbox One until it turns off
    • Wait 30 seconds and turn on the console again (cold boot)
    • Launch The Sims 4
  • If it STILL doesn’t show up
    • Press and hold the power button on the front of the Xbox One until it turns off
    • Unplug the Xbox One from power
    • Wait 30 seconds, plug it back in and turn on the console again
    • Launch The Sims 4

Please let me know how it goes for you.

Arrenai 🐱


Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

1 Reply

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Sul Sul! I'm just checking in. Were you able to give the steps I listed a try yet?

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,702 PostsLatest Activity: 15 hours ago