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5 years ago

[Read First] Sims 4 Console Troubleshooting Guide

Current Issues Thread for Console: [Read First][Current Issues] Game Issues or Crashes

Compiled list of all current issues: [Read First] Compiled list of reported Issues

Common Download and DLC issues: [Read First]FAQ - Sims 4 Console DLC Issues

Bug Forum: Bug Report Forum

Game issues: Game and Mod/CC issues

Feedback and General Discussion: General Discussion & Feedback Forum

First and Foremost! Ensure your console is clean of dust, has adequate ventilation, and isn't too hot.

Playstation Troubleshooting

1. Turn off Your system completely, let it sit for a few minutes and power it back on.

Spoiler

You can turn off your PS4 system in any of these ways.

Select (Power) from the function screen, and then select [Turn Off PS4].
Select [Power] > [Turn Off PS4] on the quick menu.
Press and hold the power button for at least 7 seconds (until the system beeps twice).

You can turn off your PS5 in any of these ways

Press the PlayStation Button on the controller to bring up the control panel. Scroll to the right and select the power button, select [Turn off PS5].
Press and hold the power button at the bottom of the PS5 console for at least 7 seconds (until the system beeps twice).

You can turn off your PS4 system in any of these ways. Select (Power) from the function screen, and then select [Turn Off PS4]. Select [Power] > [Turn Off PS4] on the quick menu. Press and hold the power button for at least 7 seconds (until the system beeps twice). You can turn off your PS5 in any of these ways Press the PlayStation Button on the controller to bring up the control panel. Scroll to the right and select the power button, select [Turn off PS5]. Press and hold the power button at the bottom of the PS5 console for at least 7 seconds (until the system beeps twice).

2. Make sure your game is up to date.

Spoiler

Go to the PlayStation home screen.
Highlight the game you want to update and press the Options button on your controller.
Select Check For Update and install any updates that are available.
Reboot your PlayStation.

Go to the PlayStation home screen. Highlight the game you want to update and press the Options button on your controller. Select Check For Update and install any updates that are available. Reboot your PlayStation.

3. Make sure your Console system software is up to date. PS4 / PS5

Spoiler

PS4

Select Settings at the top of the PlayStation home screen.
Choose "System Software Update" and allow any system updates to install.
Reboot your PlayStation 4.

PS5

Go to Settings > System > System Software > System Software Update and Settings > Update System Software.
Select Update Using Internet.

PS4 Select Settings at the top of the PlayStation home screen. Choose "System Software Update" and allow any system updates to install. Reboot your PlayStation 4. PS5 Go to Settings > System > System Software > System Software Update and Settings > Update System Software. Select Update Using Internet.

4. Restore Licenses on your Console.

Spoiler

PS4

Go to Settings > Account Management > Restore Licenses
Select Restore and wait until the operation has been completed and try accessing your content again.

PS5

Go to Settings > Users and Accounts > Other > Restore Licenses
Select Restore and wait until the operation has been completed, then try accessing your content again.

PS4 Go to Settings > Account Management > Restore Licenses Select Restore and wait until the operation has been completed and try accessing your content again. PS5 Go to Settings > Users and Accounts > Other > Restore Licenses Select Restore and wait until the operation has been completed, then try accessing your content again.

5. Finding Your Saved Data, Library, and User Data for Deletion if Necessary. PS4 / PS5

Spoiler

PS4

Go to Settings > Application Saved Data Management.
Choose either System Storage, Online Storage or USB Storage > Delete.
Select a game and place ticks next to the files you wish to delete or Select All.
Select Delete and then select OK to confirm your decision.

PS5

Go to Settings > Saved Data and Game/App Settings.
Select Saved Data (PS5) or Saved Data (PS4).
Select Console Storage > Delete.
Check the box next to the files you want to delete and select Delete.

PS4 Go to Settings > Application Saved Data Management. Choose either System Storage, Online Storage or USB Storage > Delete. Select a game and place ticks next to the files you wish to delete or Select All. Select Delete and then select OK to confirm your decision. PS5 Go to Settings > Saved Data and Game/App Settings. Select Saved Data (PS5) or Saved Data (PS4). Select Console Storage > Delete. Check the box next to the files you want to delete and select Delete.

6. Uninstall and Reinstall the Game. PS4 / PS5

Spoiler

PS4 Uninstall

Highlight the application you want to delete in the content launcher or Library.
Press the OPTIONS button > Delete.

PS4 Install

To re-download the game and add-ons, go to [Library] > [Purchased], and then select [Download] to reinstall your game.
DLC - Select the game > PlayStation Store > Your add-ons.

PS5 Uninstall

Go to Settings > Storage > Games and Apps.
Select Items You Can Delete. You can filter by usage date, size and name.
Select Delete to remove the entire game from system storage or, for certain games, you can delete parts of the game or game add-ons.

PS5 Install

Select Game Library from your Games home, select the game > PlayStation Store > Your add-ons, then select the purchased game > Download.
DLC - Select the game > PlayStation Store > Your add-ons. OR
Highlight the game on the dashboard, press the options button on your controller, select [Manage Game Content]. Any uninstalled DLC will appear for the selected game.

PS4 Uninstall Highlight the application you want to delete in the content launcher or Library. Press the OPTIONS button > Delete. PS4 Install To re-download the game and add-ons, go to [Library] > [Purchased], and then select [Download] to reinstall your game. DLC - Select the game > PlayStation Store > Your add-ons. PS5 Uninstall Go to Settings > Storage > Games and Apps. Select Items You Can Delete. You can filter by usage date, size and name. Select Delete to remove the entire game from system storage or, for certain games, you can delete parts of the game or game add-ons. PS5 Install Select Game Library from your Games home, select the game > PlayStation Store > Your add-ons, then select the purchased game > Download. DLC - Select the game > PlayStation Store > Your add-ons. OR Highlight the game on the dashboard, press the options button on your controller, select [Manage Game Content]. Any uninstalled DLC will appear for the selected game.

7. Rebuild Your Database [PS Safe Mode]

Spoiler

Turn off your console by holding the power button for three seconds. The power indicator will blink for a few moments before turning off.
Once the system is off, press and hold the power button again. Release it after you hear the second beep — one beep will sound when you first press, and another seven seconds later.
Connect the controller with the USB cable and press the PS button on the controller.
Select Rebuild Database

Turn off your console by holding the power button for three seconds. The power indicator will blink for a few moments before turning off. Once the system is off, press and hold the power button again. Release it after you hear the second beep — one beep will sound when you first press, and another seven seconds later. Connect the controller with the USB cable and press the PS button on the controller. Select Rebuild Database

8. Parental Restrictions PS4 / PS5

EA Child Accounts/Aging Up Child Accounts
Online Access for Child Accounts [The Age Requirements for Online Access, including the Sims 4 Gallery varies based on country]

XBox Troubleshooting

1. Turn off Your system completely, let it sit for a few minutes and power it back on.

Spoiler

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Plug the console power cable back in.
Press the Xbox button on your console to turn it back on.

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds, until it shuts down completely. Unplug the console's power cable. Wait 10 seconds. Plug the console power cable back in. Press the Xbox button on your console to turn it back on.

2. Make sure your game is up to date

Spoiler

Ensure you are connected to the internet.
Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Updates.
Under Updates, select Keep my console up to date to update your console automatically and Keep my games & apps up to date to update games and apps automatically.

3. Make sure your console system software is up to date.

Spoiler

Ensure you are connected to the internet.
Press the Xbox button to open the guide.
Select Profile & system > Settings > System > Updates.
Under Updates, select Keep my console up to date to update your console automatically
OR
Press the Xbox button to open the guide
Select Profile & system > Settings > System > Updates.
Under Updates, you’ll see:
- Console update available. Select this to begin your update, or
- No console update available. This means your console is up to date.

Ensure you are connected to the internet. Press the Xbox button to open the guide. Select Profile & system > Settings > System > Updates. Under Updates, select Keep my console up to date to update your console automatically OR Press the Xbox button to open the guide Select Profile & system > Settings > System > Updates. Under Updates, you’ll see: Console update available. Select this to begin your update, or No console update available. This means your console is up to date.

4. Finding Your Saved Data, Library, User Data and Reserved Space for Deletion if Necessary.

Spoiler

On Home, select My games & apps.
Highlight the game, press the Menu button on your controller, then select Manage game & add-ons.
Highlight Saved data, select your gamertag, and then select Delete everywhere to delete all saves (local and cloud) for this game to clear corrupted save data, OR
Select Delete all to remove the local save of this game, then follow the prompts to clear the local save only for cloud resync.
Restart your console.

On Home, select My games & apps. Highlight the game, press the Menu button on your controller, then select Manage game & add-ons. Highlight Saved data, select your gamertag, and then select Delete everywhere to delete all saves (local and cloud) for this game to clear corrupted save data, OR Select Delete all to remove the local save of this game, then follow the prompts to clear the local save only for cloud resync. Restart your console.

5. Uninstall and Reinstall the game.

Spoiler

Uninstall

Press the Xbox button to open the guide, then select My games & apps > See all > Games.
Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts.

Reinstall

You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library.
DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.

Uninstall Press the Xbox button to open the guide, then select My games & apps > See all > Games. Highlight the game you want to uninstall, press the Menu button select Uninstall, and then follow the prompts. Reinstall You can then reinstall the game by inserting the disc or downloading it again from the Microsoft Store or Xbox Game Pass, or go to My games & apps > Full library. DLC - Highlight the Sims 4 on the dashboard. Press the Menu button, Select Manage Games and Addons. Install all the DLC from there.

6. Remove and re-add your profile

Spoiler

Press the Xbox button to open the guide.
Select Profile & system > Settings > Account > Remove accounts.
Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.
Press the Xbox button to open the guide.
Select Profile & system, select Add or switch, and then select Add new.
Type in the email address and password that you use to access your Microsoft account (the same account you just removed).
- Important Make sure that you do not select Get a new account unless that’s what you want to do. If you select Get a new account, you will create a brand-new Microsoft account.
Follow the prompts as the console walks you through account setup steps such privacy info, sign-in, and color preferences until you return to the Home screen.

Press the Xbox button to open the guide. Select Profile & system > Settings > Account > Remove accounts. Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove. Press the Xbox button to open the guide. Select Profile & system, select Add or switch, and then select Add new. Type in the email address and password that you use to access your Microsoft account (the same account you just removed). Important Make sure that you do not select Get a new account unless that’s what you want to do. If you select Get a new account, you will create a brand-new Microsoft account. Follow the prompts as the console walks you through account setup steps such privacy info, sign-in, and color preferences until you return to the Home screen.