My Sims4 game won’t load my household it shows them but when I click on it, it shows an empty lot. When I try to enter build mode, it loads as if I’m playing a household with no sims available… I’m on a console, how do I fix it??

@zina1012 Thanks for that info, let's try the following as well: 1. Turn off Your system completely, let it sit for a few minutes and power it back on. 2. Make sure your game is up to date. Go to the PlayStation home screen. Highlight the game you're playing and press the Options button on your controller. Select "Check For Update" and install any updates that are available. Restart the Console completely. 3. Make sure your console system software is up to date. Select Settings at the top of the PlayStation home screen. Choose "System Software Update" and allow any system updates to install. Reboot your PlayStation. 4. Uninstall and Reinstall the game: Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete. Select a game or application. Set check marks beside the data you wish to delete or Select All. Select Delete > then OK to confirm your decision.

Sims 4 game won’t load household Xbox

5 Replies

EA_Solaire
Community Manager
10 months ago
Hey there @zina1012

Is this happening with all households or only one?

Try moving them out from Manage Worlds view and move them into a new lot- let me know if you can access them once you've tried that.
zina1012
Seasoned Novice
10 months ago
I had to really finagle with it, but I was finally able to access my household after I deleted the game and all content then redownloaded. BUT now the game is super glitchy and like when I’m in build mode, I can only place one item, then I have to exit build mode and re-enter to place another… I don’t understand why this is happening?? And as to your question, it was only that household I couldn’t access, but all other households would do the same when I enter build mode, it would go to live mode with no sims accessible..
EA_Solaire
Community Manager
9 months ago
@zina1012

Thanks for that info, let's try the following as well:

1. Turn off Your system completely, let it sit for a few minutes and power it back on.

2. Make sure your game is up to date.

Go to the PlayStation home screen.

Highlight the game you're playing and press the Options button on your controller.

Select "Check For Update" and install any updates that are available.

Restart the Console completely.

3. Make sure your console system software is up to date.

Select Settings at the top of the PlayStation home screen.

Choose "System Software Update" and allow any system updates to install.

Reboot your PlayStation.

4. Uninstall and Reinstall the game:

Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.

Select a game or application.

Set check marks beside the data you wish to delete or Select All.

Select Delete > then OK to confirm your decision.
zina1012
Seasoned Novice
9 months ago
I tried everything you mentioned, I’m on a Xbox X, now I’m able to play, except now when I’m in play mode and want to take something out of the sims inventory, I can only do one object, I have to go to build mode and back to play to move another… same with build mode. I don’t understand why the game isn’t working??? I tried deleting the game and reinstalling still nothing. It’s like this on all my saves??? What do I do to fix it??
EA_Solaire
Community Manager
9 months ago
@zina1012

Could you grab a quick video of this happening for me please?

Forum Discussion

Sims 4 game won’t load household Xbox

5 Replies

About The Sims 4 Technical Issues - Consoles

Recent Discussions

Create a sims

Gallery Glitch

Missing pack

Sims 4 won't load at all.

Sims 4