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ItsBossDiva's avatar
3 years ago
Solved

Sims4 addons missing ps5

Before I pre-ordered Growing Together addon

(maybe a month or two ago) I purchased 4 or 5 addons so I'd own every addon in the game. Today I logged into my account and it's telling me I don't own the new addons or their not installed. However, when I go to my library & addons it's telling me to repurchase them.

A few days ago I transferred all my progress from ps4 to ps5. Immediately when I entered my sims home items where removed from the home and the wardrobe. How do I fix this? On both ps4 and ps5. I shouldn't have to repurchase these packs.

I also streamed my sims wearing the clothing & I may even have decor from the missing packs as proof of once owning them.

3 Replies

  • Did you ever get this figured out? I downloaded the new hustle pack and somehow my high school pack is gone!!!! Along with all proof of purchase on PlayStation 🥺

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey there @niysmama 

    If you're not seeing the transaction history for this pack on your PlayStation account, that sounds like you're currently logging into a different PSN account than the one you had originally made the purchase on. 

    You can contact PlayStation support so they can review your account and billing information with you to help locate this pack.