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HINYX's avatar
HINYX
Seasoned Newcomer
1 day ago

Unable to go Online error

Even after the recent update on Xbox S, the gallery and marketplace still don't work. Every time I try to open them, it says I'm offline, my internet connection doesn't work & my account is also not connected to my EA account". 

Context: So I updated my game on the Xbox S today (about 19 GB which took hours to download). 

When I first logged into the game, I was actually able to open, browse and download some lots from the Gallery. I was also able to browse the marketplace for the first time. I thought, finally! Great!

So I thought these issues were finally fixed. Because before this update, I was literally unable to check the Gallery & Marketplace AT ALL before this update. 

Then I close the game because I can't have it open 24/7. Same issues again.

The Sims 4 always says I'm offline and my Xbox/account is not connected to my EA account for a very long time now. I've checked many times and know that my internet connection is fine. My Xbox/sims 4 account is also already linked to my EA account.  I even recently unlinked my Xbox account (which I can't do again until months from now as EA's rule) from EA to make sure.  

I also suspect that saving lots and placing lots/anything from the gallery will also not be working well again. 

It's like nothing else works in this game unless you just ignore everything/others great creations from the Gallery and only play with the base game content. Think I've tried everything on my end just to fix these issues, but your game is just a broken mess.

I'm sorry but this is just ridiculous at this point. Even after a huge size update, the gallery and market place still don't work. I'm always told my console is offline and not connected to my EA account when both of these are not true.

Overall I really want to play the Sims 4 especially since I bought some packs during the sale since the base game is lacking,  but there are always technical issues that really sucks the fun out of my experience. I don't have a PC so the console version is what I'm stuck with for now.

 

crashing
xbox

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Hi HINYX​ CalmSoulMumma​ FookinDONUT​ 

    First try a full restart on your console and router. Then head into the main menu of Sims, select the Other tab, and make sure Auto Reconnect is enabled.

    Let me know if you're still seeing this error then. 

  • CalmSoulMumma's avatar
    CalmSoulMumma
    Seasoned Newcomer
    1 day ago

    Since the update today, in the Sims 4 Home Screen I have an exclamation mark in the moola window and I don’t have Gallery. When I click on the arrow next to my gamer tag it says I’m not connected, when I click Connect it says unable to because EA Account is not linked. I’ve been troubleshooting for an hour now and nothing is working. I’ve logged into my EA account and my Xbox account is linked. I’ve checked the internet connection to my Xbox as well and it’s all running really well. I’ve tried restarting, clearing the reserved cache, forcing shut down etc. is anyone else having this issue? 

    I play on Xbox series X

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