[XB/PS] DLC pop-up stuck on screen

A keep having this ongoing issue where I will start the game, get past the title screen and it will ask me to agree to the terms of service, ok not a problem but then it will introduce me to all my packs that I have had and prompt me to start a new game. I reload the sims to my saves returned but when I start playing it will constantly show me tutorial segments. This is an ongoing issue and keeps happening to me. I hope this gets fixed

I have the same with ‘the game took too long to start’ several times on xbox one as well

So, as I am an xbox one player, I often experience a lot of bugs and problems with the game. I have a lot to report but until now I didn't know how. First of all, the game never starts correctly the first time. Every time I start the game I get an ad that says "the game took too long to start" and the game closes by itself. This has happened to me 10 times in a single hour trying to enter the game. Also, after the revamp of the main menu, I started to experience a problem where when I finally start the game, (after experiencing the aforementioned problem over and over again), the terms and conditions ad appears, and when I go to the main menu none of my saved games appear, so I have to close the game again and open it once again, going through all that waiting time again. Then, when I can finally enter the game correctly after a lot of waiting and many tries, I get each of the introductions for each DLC that I have purchased, as if I had just bought them all, so I spend more time removing each one of them. When I finally get into a game, all Build Mode and CAS items are marked as new. I play almost every day, so as you can imagine, almost every day I definitely have to go through all those processes over and over again. I waste hours and hours trying to get the game to work. (files are shown in Spanish because that is my native language).

My issue is somewhat similar, the game pack screens appeared and wouldn't go away until I used the mouse and then I could press "X" but it keeps telling me I have Sims Delivery incoming. It almost seems random whether it will pop up. If I Clear Reserved Space the pride DLC is not there, but if I Clear Persistent Memory then it is there. Game won't load normally either way. I reinstalled the full game and it's still happening.

Xbox Series X. All packs

Console: Xbox

My partner has been getting this message every few minutes during game play, no matter what he’s doing. 

“New content has been installed, but it will not be available until the game is restarted. do you want to restart the game now? any unsaved data will be lost.”

The thing is, everything is installed and accessible. And we can’t figure out how to get rid of this pop up. The game is also up to date.

Hi! My partner is currently having this problem, and I was wondering if you found the solution to this, although it’s on Xbox.

My Sims 4 game on Xbox One within the last month or so has started failing to launch, and then when it finally does launch after several tries, it wants me to agree to EA's terms and conditions, fit the box to my screen, and then I have to close a pop up for every single pack as if it just installed (spoiler alert, I have them all except for most new kits) and sometimes I have to close multiple pop ups for the same pack. Then, I get in the game, go to build mode, and every item from every pack is "new", shows up at the top of each category, makes those categories highlighted, etc. It's like I never played. I've uninstalled and reinstalled the game and all add ons (giant waste of time) and cleared some xbox data as some threads from whoever is in charge of helping people with this stuff have stated to do, and it still happens. 

Why is it unplayable now? I'm ready for the last week of that futuristic event thing with that like, Emit Relevart guy, but can't do that if the game won't even work.

I've spent over $1000 and EA gives us an actual dumpster fire? 🙄

Any suggestions? 

Does anyone else have this problem even after troubleshooting?

No I don't have mods because console doesn't get that privilege. 

Hello,

This issue is currently being tracked in the open thread here. Please be sure to add your information into that current thread to help us track and review the issue further.

Thank you! 

i play on xbox series S and noticed an issue that i think may be linked to some game kits. everytime i turn off my xbox or restart the game entirely, i get two pop ups in a row saying "new content has been installed but will not be available for use until the game is restarted". the issue is, not only are these pop ups annoying, but when i play the game, nothing is missing. it only happens when i start the game and doesnt happen again until i close it. i didn't have this issue at all until i bought and installed everyday clutter/bathroom clutter/laundry day kits. it's been happening for several weeks now. 

If you have a problem to close the windors, you can connect the mouse and do it manually. This is how I workaround that issue.