‎Sims 4 not showing up in Documents/Electronic Arts folder?

I had the windows (Sims 4 game window and Documents folder window) open side by side while launching the game, playing it, and while quitting it and no Electronic Arts folder ever appeared. 

For Norton, it scans every download to my computer and when the download and scan are complete, it either ignores the new file (meaning it's clean/safe) or it lets me know there are unknown or dangerous elements in the file and gives me suggested actions. I don't recall any specific events where it suddenly updated (which it does often) and then starts attacking a safe/known file/app/folder/etc. But I know that if it does, it doesn't automatically block out or delete the item in question, it just alerts me of possible dangers and then I make the decision. So I don't think it's the antivirus. 

I'll try the different user, tho, and see if that maybe works. I *MIGHT* have already tried that but I honestly can't remember at this point. xD

@Bluebellflora

@chaimxxn

What about if you do a search in Spotlight/Finder for Electronic Arts  or Slot_00000002.save or something similar related to the Electronic Arts > Sims 4 folder? 

I'm so sorry for the late response! I forgot there was a second page to the topic 😞 

I have tried searching for it in Finder and nothing shows up. I've searched for the folder, for save files, and even for a sims folder (not even specifying sims 4) but it's not showing up anything except for the origin app and the sims 4 app. 🤔

@Bluebellflora

@chaimxxn

And have you completely disabled Norton and then tried to play and save?

I know this is an old thread but I was just trying to find answers as I had the same problem just this evening. Nothing was working when I tried basically everything suggested, but after I'd checked my iCloud Drive was turned off and started the game up again, I then checked my documents folder and suddenly the EA folder was there, it created itself while the game was loading and everything is working fine now I have installed my saves, tray and CC. Just thought I'd post this for anyone else having the same issue in case they're also struggling to find an answer or something else to try.