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@lilyinsimland
That's a very common issue and not necessarily related to Catalina. Move your Sims 4 folder to the desktop and try to launch a clean game.
- 6 years ago
Thank you for the suggestion. I tried and it had no effect beside the fact that now the window is black.
Maybe I wasn't clear enough on my original.post but I can't even get the menu to load so I can't start a new game. I click on the play button on origin and the usual game window opens, with the difference that it's all white -or now black- and doesn't load the start menu, nothing at all. (I'll edit my original post with this info to avoid confusion)
- Bluebellflora6 years agoHero+
You were clear 🙂 Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Please run the Origin reset tool then try again, not the diagnostic tool that I think you were referring to in your original post?
The point of moving your Sims 4 folder to the desktop is to rule out any issues with your user data such as saves/mods etc.
- 6 years ago
oh my! yeah I didn't expand and didn't see the reset tool but downloaded the diagnostic one instead 😞
I'll run that and try some of the methods suggested on the linked page.
Will update later!
here's more info on my iMac
- Operating System: MacOS Catalina version 10.15.3
- Mac model: Retina 4K, 21.5-inch, Late 2015
- Processor: 3.1 GHz Quad-Core Intel Core i5
- Memory (RAM): 8 GB 1867 MHz DDR3
- Graphics: Intel Iris Pro Graphics 6200 1536 MB
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