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lilyinsimland's avatar
lilyinsimland
6 years ago
Solved

Blank the sims4 screen after launching with Origin - Mac OS Catalina 10.15.3

Hello everyone!  I've tried to look in the other threads but I couldn't find someone with my same problem so I decided to make my own post.  after the last Mac OS update whenever I try to launch TS...
mac
  • lilyinsimland's avatar
    lilyinsimland
    6 years ago

    So I've downloaded the origin reset tool, but before running that I've decided to try and repair the game first and it seems like it worked. 

    Thank you so much for the help and for providing me with those links, I saved them for future reference!

Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago

@lilyinsimland 

You were clear 🙂 Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Please run the Origin reset tool then try again, not the diagnostic tool that I think you were referring to in your original post?

The point of moving your Sims 4 folder to the desktop is to rule out any issues with your user data such as saves/mods etc.

lilyinsimland's avatar
lilyinsimland
6 years ago

oh my! yeah I didn't expand and didn't see the reset tool but downloaded the diagnostic one instead 😞

I'll run that and try some of the methods suggested on the linked page. 

Will update later!

here's more info on my iMac

  • Operating System: MacOS Catalina version 10.15.3
  • Mac model: Retina 4K, 21.5-inch, Late 2015
  • Processor: 3.1 GHz Quad-Core Intel Core i5
  • Memory (RAM):  8 GB 1867 MHz DDR3
  • Graphics:  Intel Iris Pro Graphics 6200 1536 MB

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