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Bluebellflora
6 years agoHero+
You were clear 🙂 Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Please run the Origin reset tool then try again, not the diagnostic tool that I think you were referring to in your original post?
The point of moving your Sims 4 folder to the desktop is to rule out any issues with your user data such as saves/mods etc.
6 years ago
oh my! yeah I didn't expand and didn't see the reset tool but downloaded the diagnostic one instead 😞
I'll run that and try some of the methods suggested on the linked page.
Will update later!
here's more info on my iMac
- Operating System: MacOS Catalina version 10.15.3
- Mac model: Retina 4K, 21.5-inch, Late 2015
- Processor: 3.1 GHz Quad-Core Intel Core i5
- Memory (RAM): 8 GB 1867 MHz DDR3
- Graphics: Intel Iris Pro Graphics 6200 1536 MB
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