Can't open Sims 4 as Video Error but previously worked. Mac High Sierra
Previously played game fine but now on opening displays a Video Card error. Mac High Sierra 10.13.6
Forum Discussion
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Which language are you playing the game in?
Could you also please open the Config.log file in your Sims 4 folder and c/p the 10 or so lines under === Graphics device info ===
Hi,
Error Message:
Unable to start:
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the
minimum specifications and the latest video drivers are installed.
[0e6d1221:1df4e8dc:0000012f:912c9c10]
MacOS High Sierra
Version 10.13.6
iMac (27-inch, Late 2009)
Processor 2.66 GHz Intel Core i5
Memory 16 GB 1333 MHz DDR3
Graphics ATI Radeon HD 4850 512 MB
Playing in English
ATI Radeon HD 4850:
Chipset Model: ATI Radeon HD 4850
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Dynamic, Max): 512 MB
Vendor: AMD (0x1002)
Device ID: 0x944a
Revision ID: 0x0000
ROM Revision: 113-B9110C-425
VBIOS Version: 113-B91101-009
EFI Driver Version: 01.00.383
Displays:
iMac:
Display Type: LCD
Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition)
UI Looks like: 2560 x 1440
Framebuffer Depth: 24-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Automatically Adjust Brightness: No
Connection Type: DisplayPort
Sorry but I don't know how to get the other information.
Thanks
Found this:
Supported Mac Video Cards
--------------------------
NVIDIA GeForce 9600M, ATI Radeon HD 2600 Pro or better. Video RAM of 256MB or better.Hmm, weird because your card is definitely in the GraphicsCards.sgr file
card 0x944A "Radeon HD 4800 Series" $cardLevelHigh $resolutionHigh
Which game version are you running? Open the GameVersion.txt file in your Sims 4 folder to check.
