Can't open Sims 4 as Video Error but previously worked. Mac High Sierra
Previously played game fine but now on opening displays a Video Card error. Mac High Sierra 10.13.6
Forum Discussion
@Bluebellflora === Graphics device info ===
Number: 0
Name (driver): ATI Radeon HD 4850
Name (database): Radeon HD 4800 Series [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 944a, Board: 000000b5, Chipset: 0000
Driver: ATI Radeon HD 4850 OpenGL Engine, Version: 0.10.4.14
Driver version: 14
Monitor: 00000000
Texture memory: 494MB
Vertex program: 3.30
Pixel program: 3.30
Hardware TnL: 0
Opt. features: +sab +a8l8 -rgba16f +r32f -bc4 -bc5 -rawz -intz
Number: 0
Name (driver): ATI Radeon HD 4850
Name (database): Radeon HD 4800 Series [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 944a, Board: 000000b5, Chipset: 0000
Driver: ATI Radeon HD 4850 OpenGL Engine, Version: 0.10.4.14
Driver version: 14
Monitor: 00000000
Texture memory: 494MB
Vertex program: 3.30
Pixel program: 3.30
Hardware TnL: 0
Opt. features: +sab +a8l8 -rgba16f +r32f -bc4 -bc5 -rawz -intz
@IIsFelton
Really strange. This bit:
Name (database): Radeon HD 4800 Series [Found: 1, Supported: 1]
confirms that the game recognises your card. Could you try a game repair?
Really strange. This bit:
Name (database): Radeon HD 4800 Series [Found: 1, Supported: 1]
confirms that the game recognises your card. Could you try a game repair?
- @Bluebellflora Tried a repair and delete and re-install. Still no joy. Maybe I'll have to ask computer shop for help.
- @IIsFelton
Yeah, it's very strange because the game is recognising your GPU as confirmed in the Config.log. Could you post a screenshot of the error so I can see exactly when it pops up?
If the computer shop fixes it, it would be great to know what the issue was 🙂 You could try a NVRAM reset https://support.apple.com/en-gb/HT204063
