Forum Discussion

jyd1vcyb1w1i's avatar
jyd1vcyb1w1i
Seasoned Newcomer
23 days ago

Cursor not moving or letting me play Sims 4 at all and it keeps freezing

Does anyone know how to fix this? I've been having this issue for a while now where whenever I try to open the sims it will freeze, and then I'll press windows and it'll repeat when I re-click on it. Sometimes I'm able to get far enough that I can hear the music but my screen is frozen and my cursor isn't moving even though I'm moving my mouse. I've uninstalled, and reinstalled both EA and The Sims 4. I have no mods currently and it's not working. What's weird to me is that a couple of months ago I played with a ton of mods no problem. I'd really appreciate some help if anyone knows what's going on?

crashing
launching

5 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    22 days ago

    jyd1vcyb1w1i​ 

    Does this happen in fullscreen and windowed mode?

    I'm not interested in whether it's a Mod issue or not as this is the Mac tech forum and there is a dedicated Mods forum here. Please rename your Sims 4 folder and then launch the game so we test a clean game without any of your user data loaded. Does it still happen?

  • jyd1vcyb1w1i's avatar
    jyd1vcyb1w1i
    Seasoned Newcomer
    22 days ago

     Bluebellflora​  I'm not sure if it happens in windowed mode, because my Sims won't let me access the settings currently due to the cursor not working. But I renamed it and it continued to happen, but thank you for the suggestions and your help. Is there anyway to access windowed mode with the current problems?

  • ItzApollobully's avatar
    ItzApollobully
    Newcomer
    22 days ago

    I’ve had something similar idk if it’s exactly the same as ur but I js locked my laptop and opened it again and it kinda goes the the frame it’s supposed to be at sorry if this wasn’t ur issue at all

  • jyd1vcyb1w1i's avatar
    jyd1vcyb1w1i
    Seasoned Newcomer
    22 days ago

    ItzApollobully​  This is kinda similar to mine cause if i close it and open it again it'll move along a bit. Did you ever get yours fixed?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    21 days ago

    jyd1vcyb1w1i​ 

    Open the Options.ini file in TextEdit, look for the fullscreen value and change it from 1 to zero. Save and quit then load the game.

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,155 PostsLatest Activity: 6 hours ago

Community Highlights