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mildchoke's avatar
mildchoke
4 years ago

Deleted TS4 and reinstalled it, but my Electronic arts folder is gone (mac)

I reinstalled Sims 4 from Origin yesterday and wanted to download some cc, but my documents was empty, and played ts4 for about half an hour, because I read that playing it for a bit makes the folder appear. Even after that, the ea folder wasn’t there. I’d deleted it and reinstalled it again, and repeated everything, but the folder just did not appear. I tried locating it with terminal and hovering over my household, but when i searched up the location those gave me, the ea folder wasn’t there ;-( I talked to someone who worked at Apple to help me out, but they said they couldn’t do much, and it seemed like an issue coming from the game itself. I “repaired” the game by clicking the button on Origin, too. It didn’t work. Please help me!!!! I deleted Sims 4 to focus on my exams, and have been waiting for months to finally play it again and i’m really upset over this :-(

mac

6 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago

    @mildchoke 

    Please open Terminal and copy and paste the following command then hit Enter/Return:

    find ~ -type d -name "*The Sims 4*" 2>/dev/null

    After a little while it will return the results of the search. Please copy and paste the results in a post here.

  • mildchoke's avatar
    mildchoke
    4 years ago

    /Users/my name/Applications/The Sims 4 Packs

    /Users/my name/Applications/The Sims 4.app

    /Users/my name/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app

    /Users/my name/Documents/Electronic Arts/The Sims 4

     

    but i checked all these locations and it still isn't there :-(

  • mildchoke's avatar
    mildchoke
    4 years ago

    also, i forgot to mention that my documents folder itself doesn't open properly, but idk why :-(

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @mildchoke

    What do you mean your Documents folder doesn't open properly? What happens? The game needs to access the Documents folder to load the game user data. The Sims 4 folder is right there in the Electronic Arts folder in Documents on your Mac:

    /Users/my name/Documents/Electronic Arts/The Sims 4

    Terminal doesn't lie 🙂
  • mildchoke's avatar
    mildchoke
    4 years ago

    When I click on documents, nothing happens and thr folder itself doesn’t open, and when I go to icloud and click documents from there, it opens to an empty documents folder so i’m really confused ):

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