Mac or Windows PC? I'm guessing Mac because you referred to your Applications folder but please could you confirm?
I'm getting this problem, and I haven't even tried installing the expansions yet. I just installed the game on my Macbook Pro (Retina, 2012). I even tried installing the Super Patcher (To-9355-1.67.2.024017), and still no success in even getting the game to launch.
And I have to admit, I am encountering the same sorts of difficulties with Customer Support. I find it very, very odd that they work pretty hard to conceal their phone number from the public. Suspicious, even.
@hexhandy To contact EA customer service differs as to the region where you live. Is your computer a pc or mac? Where did you buy your games?
I need more information than that, please follow the link I provided in my previous post. I cannot help you if you don't help me 🙂
My apologies, Blue.
My specs are as follows:
2.7 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB
Intel HD Graphics 4000I hope that helps you better. Can I get a link to the Mac Forum where you cross-posted this?
Additionally, I have since run the uninstall program of anything Sims3-related from the computer and reinstalled the digital copy from the Origin app. The physical game (and the expansions) were bought in the US. When I double click the game icon, I get the same alert box telling an "Unknown Error Occured". and the game doesn't start. Btw, the version that was installed was v1.00.008361
