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Mac or Windows PC? I'm guessing Mac because you referred to your Applications folder but please could you confirm?
- 8 years ago
I'm getting this problem, and I haven't even tried installing the expansions yet. I just installed the game on my Macbook Pro (Retina, 2012). I even tried installing the Super Patcher (To-9355-1.67.2.024017), and still no success in even getting the game to launch.
And I have to admit, I am encountering the same sorts of difficulties with Customer Support. I find it very, very odd that they work pretty hard to conceal their phone number from the public. Suspicious, even.
- roberta5918 years agoHero (Retired)
@hexhandy To contact EA customer service differs as to the region where you live. Is your computer a pc or mac? Where did you buy your games?
- 8 years agoI'm using a Macbook pro (Retina, 2012) with plebty of memory and hd space.i havent installed the expansions yet; i wanted to see if i could get the game running all by itself first.
I even tried tge super patch. Still "unknown error" and game crash.
And im in the US.
- 8 years agoMcbook Pro Retina Pro running El Capitan.
- Bluebellflora8 years agoHero+
I need more information than that, please follow the link I provided in my previous post. I cannot help you if you don't help me 🙂
- 8 years ago
My apologies, Blue.
My specs are as follows:
- Operating System (Version)El Capitan 10.11.6 (15G1611)
- Mac modelMacBook Pro (Retina, Mid 2012)
- Processor
2.7 GHz Intel Core i7
- Memory (RAM)
16 GB 1600 MHz DDR3
- Graphics
NVIDIA GeForce GT 650M 1024 MB
Intel HD Graphics 4000
I hope that helps you better. Can I get a link to the Mac Forum where you cross-posted this?
Additionally, I have since run the uninstall program of anything Sims3-related from the computer and reinstalled the digital copy from the Origin app. The physical game (and the expansions) were bought in the US. When I double click the game icon, I get the same alert box telling an "Unknown Error Occured". and the game doesn't start. Btw, the version that was installed was v1.00.008361
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