Mac or Windows PC? I'm guessing Mac because you referred to your Applications folder but please could you confirm?
I'm getting this problem, and I haven't even tried installing the expansions yet. I just installed the game on my Macbook Pro (Retina, 2012). I even tried installing the Super Patcher (To-9355-1.67.2.024017), and still no success in even getting the game to launch.
And I have to admit, I am encountering the same sorts of difficulties with Customer Support. I find it very, very odd that they work pretty hard to conceal their phone number from the public. Suspicious, even.
@hexhandy To contact EA customer service differs as to the region where you live. Is your computer a pc or mac? Where did you buy your games?
The super patch isn't a magical fix. Can you please provide the full specs. of your machine? Instructions here on the information needed - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/4756624/highlight/true#M4
Moving this thread to the Mac forum too.
