Forum Discussion

bds890's avatar
bds890
8 years ago

Keep getting Unknown Error when trying to launch?

[ Spoiler ] Hi, So I've been using Origin to install my Sims 3 games onto my laptop. However, when I install some of the expansions they don't show up in applications and then I can't open the game....
mac
hexhandy's avatar
hexhandy
8 years ago
Mcbook Pro Retina Pro running El Capitan.
Bluebellflora's avatar
Bluebellflora
Hero+
8 years ago

@hexhandy

I need more information than that, please follow the link I provided in my previous post. I cannot help you if you don't help me 🙂

  • hexhandy's avatar
    hexhandy
    8 years ago

    My apologies, Blue.

    My specs are as follows:

    • Operating System (Version)El Capitan 10.11.6 (15G1611)
    • Mac modelMacBook Pro (Retina, Mid 2012)
    • Processor

      2.7 GHz Intel Core i7

    • Memory (RAM)

      16 GB 1600 MHz DDR3

    • Graphics

      NVIDIA GeForce GT 650M 1024 MB

      Intel HD Graphics 4000

    I hope that helps you better. Can I get a link to the Mac Forum where you cross-posted this?

    Additionally, I have since run the uninstall program of anything Sims3-related from the computer and reinstalled the digital copy from the Origin app. The physical game (and the expansions) were bought in the US. When I double click the game icon, I get the same alert box telling an "Unknown Error Occured". and the game doesn't start. Btw, the version that was installed was v1.00.008361

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      8 years ago

      @hexhandy

      Thanks. This is the Mac forum, I moved your post here 🙂

      Sims 3 does not run well on El Capitan and Sierra but it should run on your Mac as your NVIDIA GPU is supported and there's usually no problem with just the base game. Using the uninstaller doesn't get rid of all the hidden files so let's start from a clean slate as some residual ones may have been left behind:

      1. Cleanly uninstall the game using the uninstaller and manually deleting the Library files. Instructions here
      2. Run the Origin reset tool then download and run the installer for the base game.
      3. When the game has finished installing, download and run the 1.67 patch for the digital version of the game (link in my signature below).
      4. After it has finished patching restart your Mac then try and launch the game from the app within your Applications folder, not through Origin.
      • hexhandy's avatar
        hexhandy
        8 years ago

        Okay, it installed correctly and the patch seemed to work. Then, when I selected the star button, I received the following message:

        "No game disc found. Please instert The Sims 3 game disc before proceeding."

        The game was reinstalled from the Origins app, as the original disc was damaged beyond repair.

        What now? I was really looking forward to playing the game without the need for disks (ergo the 6+ Gb download size).

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