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bds890's avatar
bds890
8 years ago

Keep getting Unknown Error when trying to launch?

[ Spoiler ] Hi, So I've been using Origin to install my Sims 3 games onto my laptop. However, when I install some of the expansions they don't show up in applications and then I can't open the game....
mac
Bluebellflora's avatar
Bluebellflora
Hero+
8 years ago

@hexhandy

Thanks. This is the Mac forum, I moved your post here 🙂

Sims 3 does not run well on El Capitan and Sierra but it should run on your Mac as your NVIDIA GPU is supported and there's usually no problem with just the base game. Using the uninstaller doesn't get rid of all the hidden files so let's start from a clean slate as some residual ones may have been left behind:

  1. Cleanly uninstall the game using the uninstaller and manually deleting the Library files. Instructions here
  2. Run the Origin reset tool then download and run the installer for the base game.
  3. When the game has finished installing, download and run the 1.67 patch for the digital version of the game (link in my signature below).
  4. After it has finished patching restart your Mac then try and launch the game from the app within your Applications folder, not through Origin.
hexhandy's avatar
hexhandy
8 years ago

Okay, it installed correctly and the patch seemed to work. Then, when I selected the star button, I received the following message:

"No game disc found. Please instert The Sims 3 game disc before proceeding."

The game was reinstalled from the Origins app, as the original disc was damaged beyond repair.

What now? I was really looking forward to playing the game without the need for disks (ergo the 6+ Gb download size).

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @hexhandy

    Did you download the correct patch for the digital download? It's Region 17. And you definitely went into the hidden lIbrary folder and deleted all the files listed?

    • hexhandy's avatar
      hexhandy
      8 years ago

      The patch I used was: To-9355-1.67.2.024017. And yes, I followed the instructions from your link to the letter.

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        8 years ago

        @hexhandy

        Ugh. Can you re-download and install the patch again? Completely uninstalling again and reinstalling can sometimes fix it but it's such a hassle. Do you have World Adventures? If so try installing that and seeing if it works. In fact, try any EP/SP apart from Late Night, Ambitions, Fast Lane and Outdoor Living.

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