M1 Macbook “Pack Download in Progress” and redownloading issue

I got a new M1 MacBook Pro for Christmas, and immediately wanted to download the sims on it. However, I’ve encountered some issues, twice. When I first download origin, my game and packs all install fine. However, when I go in game, I get an error message stating that “Pack downloads are still in progress” and none of my packs show up, despite all being there in a folder on my laptop. Then, origin acts super buggy when I try to renter it, and it attempts to redownload all of my packs multiple times over. What do I do?

mac

Bluebellflora
6 years ago
@kaycemarie2002

Let's hope it works! 🙂

11 Replies

Bluebellflora
Hero+
6 years ago
@kaycemarie2002

Your packs download to a separate folder called Sims 4 Packs in the same install location as the base game:

If you move or rename that folder, or do anything to the contents, Origin will try to download them again if. you have automatic updates enabled in Origin.

After checking the locations are good run the Origin reset tool.
kaycemarie2002
6 years ago
@Bluebellflora

I’ve already tried using the origin reset tool, and I’ve also uninstalled and reinstalled both origin and the sims. I’ve never touched the location of the folders or anything so I’m unsure why it would be triggered to redownload them. Is it possible it’s another issue?
Bluebellflora
Hero+
6 years ago
@kaycemarie2002

Origin will try and re-download packs if it cannot find the DLC in the folder. How big is the Sims 4 Packs folder? Is it read only?

What is the game installation file path in Origin > Installs & Saves and what is the file path of the Sims 4 app and Sims 4 Packs folder, do they match exactly?

When you uninstalled Origin did you run the reset tool or manually trash the library files? Or just drag the app to the bin?

(lots of questions, sorry 🙂 )
kaycemarie2002
6 years ago
@Bluebellflora
Sorry, what do you mean by how big is the folder? As in ssd? And I do not believe it is read only.
I can’t currently access origin to view the installation path D: every time I download it, once I open the Sims 4 once, origin becomes super glitchy and refuses to launch.

I manually trashed all of the library files when I uninstalled after the reset tool didn’t help the glitchiness.
Sorry I couldn’t be more specific!! I really appreciate the help
Bluebellflora
Hero+
6 years ago
@kaycemarie2002

I mean how big in file size is it? Click on the Sims 4 Packs folder once then go to File > Get info to get the file size.

Weird about Origin. Can you set up a new user account on your Mac and try to open Origin in that account? I think Origin is the issue, not the game.
kaycemarie2002
6 years ago
@Bluebellflora
Super sorry for the late response! I just made a new user account and downloaded origin again (I had it uninstalled again after it didn’t work the second time.) It’s working smoothly, but I’m unsure if anything has changed because it only became glitchy after running the sims, which I no longer have installed. Should I try to install it under the new user account?
Bluebellflora
Hero+
6 years ago
@kaycemarie2002

Yes, that would be great to test 🙂 If you can, and you don't have any other Origin games installed, change the install location of your game to the main Macintosh HD Applications folder. In Origin go to Installs & Saves and change the location of the game library location. Otherwise the default location is the User account Applications folder.
kaycemarie2002
6 years ago
@Bluebellflora
Okay, so I changed the download location on origin and I'm currently downloading Sims 4 and testing that on my main user account. If that fails, I'll try again on my secondary account, lol. I'll update you asap, thank you so much for all your help!
Bluebellflora
Hero+
6 years ago
@kaycemarie2002

Let's hope it works! 🙂
kaycemarie2002
6 years ago
@Bluebellflora
Oh my god it’s working!!! Thank you SO MUCH!!!!