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loestz's avatar
loestz
6 years ago
Solved

Mac, game keeps crashing after last update

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.136.1210
What expansions, game packs, and stuff packs do you have installed? Cats & dogs, City living, Discover university, Eco lifestyle, Get famous, Get to work, Get together, Island living, Seasons, Dine out, Jungle adventure, Outdoor retreat, Parenthood, Realm of magic, Spa day, Vampires, Cool kitchen stuff, Laundry day stuff, Moschino stuff, Movie hangout stuff, My first pet stuff, Perfect patio stuff, Tiny living, Toddler stuff, Vintage glamour stuff.
Steps: How can we find the bug ourselves? The bug happens whenever I play for a couple of minutes, the game just crashes out of nowhere. It doesn't freeze or anything. After a couple of tries of opening and repairing the game it won't open at all. It just freezes on the loading screen.
What happens when the bug occurs? The game crashes out of nowhere, it doesn't freeze. Or it doesn't even open at all and freezes on the loading screen.
What do you expect to see? I want to be able to play the sims again! Right now I cannot play because it crashes after a couple of minutes or it doesn't open at all.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It appeared after the last update, I believe it was on June 4.

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My game hasn't been working after the latest game patch. I've tried it with and without mods. It just keeps crashing after a couple of minutes, the longest I have been able to play is 5 minutes. After a couple of tries I repaired the game and now it won't even open, it freezes on the loading screen.

mac
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago
    @loestz

    As you add more content to your game, it requires more oomph from your Mac. Your Mac has very low power integrated graphics, a low power CPU and not much RAM. The hardware is aging and technology is advancing. Plus you are patching each month, adding more packs and adding CC/Mods, giving it more to do.

    Your biggest issue is only having 4GB RAM and running Catalina which uses a significant amount itself. My game can use up to 3GB RAM sometimes. That is 3GB just for the game, nevermind the OS and other apps and background processes. Your Intel 5000 graphics chip also uses system RAM, it doesn't have its own dedicated RAM like the high spec. 15" MacBook Pros and some iMacs.

    You may get better performance by rolling back to a previous OS, say High Sierra. That would mean wiping your Mac and installing the OS.

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  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago

    @loestz 

    It's not a solution but is a workaround, you could move your old Options.ini file back into the new folder, it will restore your previous graphics settings in-game. Did the game crash on one of your current saves? Or was this with the brand new Sims 4 folder and none of your user data copied over?

    I wonder whether your Mac is struggling to run the game because of the limited RAM in your Mac? Open Activity Monitor (Applications > Utilities) launch the game in windowed mode, go back to Activity Monitor click the memory tab and look at the bottom where it says how much memory is used and how much is available.

  • loestz's avatar
    loestz
    6 years ago

    So sorry for not responding sooner, had a lack of time and haven't played since. Sadly the problems haven't gone away. I followed your steps and attached you will find the results.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @loestz

    oof. I would say RAM is the issue. 4GB just isn't really enough anymore and TS4 is using 1.5Gb of the entire system RAM.

    How big is your Mods folder and do you have CAS/build/buy CC and Mods which affect gameplay?
  • loestz's avatar
    loestz
    6 years ago

    I disabled all if my mods and cc during testing... I’ve been playing on this laptop for 3 years, have never had a problem before

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @loestz

    As you add more content to your game, it requires more oomph from your Mac. Your Mac has very low power integrated graphics, a low power CPU and not much RAM. The hardware is aging and technology is advancing. Plus you are patching each month, adding more packs and adding CC/Mods, giving it more to do.

    Your biggest issue is only having 4GB RAM and running Catalina which uses a significant amount itself. My game can use up to 3GB RAM sometimes. That is 3GB just for the game, nevermind the OS and other apps and background processes. Your Intel 5000 graphics chip also uses system RAM, it doesn't have its own dedicated RAM like the high spec. 15" MacBook Pros and some iMacs.

    You may get better performance by rolling back to a previous OS, say High Sierra. That would mean wiping your Mac and installing the OS.

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