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Anonymous's avatar
Anonymous
7 years ago
Solved

my game loads then glitches out

So Yesterday I updated Sims 4 and also bought Sims 4 Get Famous Pack and after they finished downloading I went in the game and saw that it it didn't have my cc and Mods so then I searched 'how to ge...
mac
  • Bluebellflora's avatar
    Bluebellflora
    7 years ago

    @Cocoiscute7

    Your Mods folder should always be moved out of the Sims 4 folder before patching. Some mods need updating after game patches as they are no longer compatible and can cause issues with the game playing or loading. This November patch was huge and had a significant impact on script mods. There is a sticky on this Mac forum about the patch - https://answers.ea.com/t5/The-Sims-Mac/Sims-4-November-patch-What-you-need-to-know/m-p/7165549#M14997

    After a major patch, CC and Mods will be disabled in the game settings. You must enable them again manually in the options window. This is why you could not see any of your CC.

    Moving the whole Sims 4 folder is a basic troubleshooting step. When you next launch the game the folder is recreated with none of your content in it. The game will be like new again. If the game successfully launches then you know that something in your original Sims 4 folder is causing the issue, most probably incompatible CC/Mods but it could also be a corrupted save or cache files. 

    By moving everything from your old Sims 4 folder into the new folder you're just copying back the cause of the issue. Instead, you move over your screenshots, saves and tray folders then launch the game to see if it works. If it does, quit without saving then gradually move back small batches of CC, loading the game after adding each batch to see if it works. When your game stops working you know you have incompatible CC in the last batch so move it out then add the CC from that batch individually, again testing each time.

Bluebellflora's avatar
Bluebellflora
Hero+
7 years ago

@Cocoiscute7

Your Mods folder should always be moved out of the Sims 4 folder before patching. Some mods need updating after game patches as they are no longer compatible and can cause issues with the game playing or loading. This November patch was huge and had a significant impact on script mods. There is a sticky on this Mac forum about the patch - https://answers.ea.com/t5/The-Sims-Mac/Sims-4-November-patch-What-you-need-to-know/m-p/7165549#M14997

After a major patch, CC and Mods will be disabled in the game settings. You must enable them again manually in the options window. This is why you could not see any of your CC.

Moving the whole Sims 4 folder is a basic troubleshooting step. When you next launch the game the folder is recreated with none of your content in it. The game will be like new again. If the game successfully launches then you know that something in your original Sims 4 folder is causing the issue, most probably incompatible CC/Mods but it could also be a corrupted save or cache files. 

By moving everything from your old Sims 4 folder into the new folder you're just copying back the cause of the issue. Instead, you move over your screenshots, saves and tray folders then launch the game to see if it works. If it does, quit without saving then gradually move back small batches of CC, loading the game after adding each batch to see if it works. When your game stops working you know you have incompatible CC in the last batch so move it out then add the CC from that batch individually, again testing each time.

  • Anonymous's avatar
    Anonymous
    7 years ago

    Thank You for helping me, so do I now move all the cc and mods in the mods folder on the new sims 4 file and also move the other files from my old sims 4 file on the new one to another place then add a few at a time or add just what u said and see if my game works, then if it does I will add a small batch of mods. Is that what you said? Can u approve of this reply.          Thanks-Cocoiscute7.   

    (I live in Australia so it might take a while for you to get my reply)

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      7 years ago
      @Cocoiscute7

      Move your old saves and Tray folder into the new Sims 4 folder that the game has created, then load the game to see if it works. Quit without saving if it loads successfully. Now add in your CC in small batches at a time, loading the game to see if it still works. When it stops working you know that you have one or more incompatible items in the last batch you added so take it out and add piece by piece, again testing to see if your game will load.
    • Anonymous's avatar
      Anonymous
      7 years ago
      I just tried it, I took out the screenshots, cahewebkit, Recorded Videos, cachestr, Custom Music and onlinethumbnailcahe and just left saves and (my) Tray.
      It still does not work ☹️ ! Am I doing this wrong? (sorry I took so long to reply)
      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        7 years ago
        @Cocoiscute7

        You took them out of where? You should be moving your Saves and Tray folders into the newly created Sims 4 folder in Documents > Electronic Arts. This folder is recreated when you move the existing one out to your desktop.

        When you moved out the files and folders you mentioned, what did you do with your Mods folder? Because that is the folder causing the issue by the sounds of it.

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