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princesscait15's avatar
princesscait15
5 years ago
Solved

My MacBook Pro Keeps Restarting when I try to play the sims 4

My MacBook Pro keeps restarting when I try and play the sims 4. The sims isn't crashing but the whole computer shuts down and turns back on. Sometimes I can play for a bit and other times I can't ge...
mac
  • princesscait15's avatar
    princesscait15
    5 years ago
    @Bluebellflora So I ended up calling apple support because it was shutting down while I wasn’t playing the sims. So I am like 99% sure it is not a sims issue at all.
    I will have to send the computer in to apple again because the issue that was supposed to have been fixed turns out was not on top of this overheating thing. 😬
    So sorry for the slow responses. Because the computer kept shutting down it was hard to get back to here.
    I appreciate your help so much!
princesscait15's avatar
princesscait15
5 years ago
@Bluebellflora I have a case on the bottom? Could that be heating it up too much? it has slots for air to escape. I will try it without that on.

I do not see a crash report.
Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
@princesscait15

One of the hard shell cases? Yes! The laptops are designed to dissipate heat through the aluminium casing. That can't happen if it's snug in a plastic case. It may be overheating.
  • princesscait15's avatar
    princesscait15
    5 years ago
    @Bluebellflora unfortunately that was not it. Unless something got messed up when they replaced parts. The battery was one of the things apple replaced.
    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      5 years ago
      @princesscait15

      What exactly did they replace? Just the internal storage and battery or more? Your Mac has several power components and storage modules. Was this to try and fix the shutting down issue?
      • princesscait15's avatar
        princesscait15
        5 years ago
        @Bluebellflora So I ended up calling apple support because it was shutting down while I wasn’t playing the sims. So I am like 99% sure it is not a sims issue at all.
        I will have to send the computer in to apple again because the issue that was supposed to have been fixed turns out was not on top of this overheating thing. 😬
        So sorry for the slow responses. Because the computer kept shutting down it was hard to get back to here.
        I appreciate your help so much!

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