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ichichinaru's avatar
ichichinaru
8 years ago
Solved

My Saved Games are in my game file but aren't showing up in Loads.

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? All expansion, game, and stuff packs
Steps: How can we find the bug ourselves? Not sure how to answer this question.
What happens when the bug occurs? My save games will not show up.
What do you expect to see? I try to load my game and my saves will not show up.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Not sure which patch but I just updated about an hour ago.

‌

I haven't played sims for about a month, I just opened origin an hour ago and it said it needed to update so I updated the game. After everything is done, I click the sims 4 icon and the game loads as usual. When I get to the main screen, there is no load game button. I exit the game and start over and nothing changes. I exit the game again and then look in my saves and screenshots folder and everything is there like it was a month ago. I search online for different ways to get the load button to show and I finally found a solution by starting a new game and playing for a bit, however, I still do not have my own saves show up. I even tried moving out the autosave file and reload the game but nothing changes. My saves are in the sims 4 folder so I do not understand what is wrong. I do not have onedrive and my icloud drive is off so my documents are not backed-up there. I've shut down my computer and started the game over and still, the only game to load is the game that I started just to get the load button to show. What is going on? Someone please help before I go insane.

mac
  • Bluebellflora's avatar
    Bluebellflora
    8 years ago

    @IchIchiNaru97

    Perfect! The problem is this one:

    Saves under favorites 

    Where: Macintosh HD/Users/IchIchiNaru/Desktop/Documents/Electronic Arts/The Sims 4

    The Documents folder with your original saves is on your Desktop. You must have moved the whole Documents folder to the Desktop at some point. Move that Sims 4 folder back into:

    Macintosh HD > Users > IchIchiNaru > Documents > Electronic Arts

    And your saves will load 🙂

22 Replies

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    HI @IchIchiNaru97

    moving this to the mac forum for better help.

    Did you check if you have a Sims folder in your icloud folder ? Maybe the game is just using that.

    If so, either turn of iCloud or move the local files to the iCloud folder 

  • ichichinaru's avatar
    ichichinaru
    8 years ago

    @crinrict I did check, my icloud is turned off so there are no files being backed up at all on my computer. This may sound dumb but how do I get to the mac forum? And thanks.

  • ichichinaru's avatar
    ichichinaru
    8 years ago

    @Bluebellflora I am having this same issue except I have no scratch folder. My saves are there, my screenshots are there, I just updated today after not playing for a month and none of my loads are showing up. Not even the load game button. I've tried practically everything except uninstalling my game. What do I need to do to get my game to work correctly?

  • ichichinaru's avatar
    ichichinaru
    8 years ago

    @Bluebellflora Even though my icloud is on the sidebar, I assure you it is turned off.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @IchIchiNaru97

    They're in the right location, thanks. What's in those lastException text files? When are they dated? Since you've been having this issue? Upload them if you like and I'll take a look.

    Have you tried repairing your game?

  • ichichinaru's avatar
    ichichinaru
    8 years ago

    @Bluebellflora 

    lastException_63657674261.txt created March 24th/modified March 25th

    lastException_63657849584.txt created March 25th

    lastException_63657932019.txt created March 27th

    lastException_63658537530.txt created April 3rd (uploaded this one)

    I've been having this issue since yesterday. Before then I hadn't opened my game since April 3rd. None of these problems ever occurred before April 30th though. And yea, I repaired the game yesterday. Nothing changed.

  • ichichinaru's avatar
    ichichinaru
    8 years ago

    here are the file pictures, for some reason the file itself will not upload...

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @IchIchiNaru97

    Ok, so nothing related to this by the look of it.

    Have you tried moving out your whole Sims 4 folder to your desktop, launching the game so a new one is created then moving back just your old saves into the new saves folder? You could also try the super repair:

    1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
    2. Navigate to Contents > Mac OS.
    3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
    4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.
  • ichichinaru's avatar
    ichichinaru
    8 years ago

    @Bluebellflora I moved the sims 4 folder out to my desktop, started a game, played for a minute or two, saved and exited, but no new file appeared in the Electronic arts folder...its empty. Ill try the other option.

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