Forum Discussion

SimsNotWork's avatar
12 months ago
Solved

New install, stuck on loading screen

I am on M1 Macbook Pro running Sonoma. I have done a clean install of the EA app and Sims4, and the game just gets stuck on the loading screen. I have never gotten past it. I've followed all the steps here and it's still happening: https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...

  • I've had a breakthrough: I just enabled "Offline mode" in the EA App, and the game launches and gets past the loading screen immediately! So it appears this loading screen hang is related to my network somehow. It's possible that my ISP is blocking something in my router settings.

22 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    11 months ago
    @6e12f681d0b5b6cb

    If a clean folder didn't work, and a repair didn't work, and trying in offline mode as suggested by the OP didn't work, I have no idea what your issue is. Maybe you have a problem with your Mac?