New update is causing frequent crashing

adaca666​ 

Please copy/paste the text from the most recent lastCrash or lastException file in your Sims 4 folder in a post here. Please also test a completely new clean Sims 4 folder and see if it still happens, instructions - [INSTRUCTIONS] How to troubleshoot and test a broken game | EA Forums - 11864548 

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>eede426dadcd84a5690ad95f</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2025-11-05 05:33:51</createtime><buildsignature>Local.Unknown.Unknown.1.119.109.1220-1.300.000.226.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1196814</categoryid><stack> 0x1196814 0x688c 0x78a3c 0x77c70 0x1a5cb0 0x17ad70 0x1a69bc 0x199cc 0x142be4c 0x1412a38 0x1414204 0x141e1d8 0x1b46068 0x1b365a0 0x1b1e424 0x1b59a24 0x1b773c4 0x1b71774 0x1b723a0 0x13d33d8 0x13d2e6c 0x13d2d9c 0x1063d48 0x1275bd8</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 2143.43<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,584,0,6097<br />Modded: False<br />SystemInfo: Mac OS X Version 15.6.1 (Build 24G90) GPU: Apple M1 Pro macOS Metal driver 0.0.0.0<br />Architecture: arm64<br /><br />(baseaddr) 0x104b00000,'The Sims 4' 0x19f585000,'libsystem_pthread.dylib' 0x19f41c000,'libsystem_c.dylib' 0x19f41c000,'libsystem_c.dylib' 0x1aa98a000,'Metal' 0x1aa98a000,'Metal' 0x1aa98a000,'Metal' 0x1aa98a000,'Metal' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4' 0x104b00000,'The Sims 4'(/baseaddr)</contextdata></report>

I don't know if the attached file helped, but I have also removed the Sims 4 folder and started a new game.  It doesn't have any of my old saves, but seems to be working so far.  I found another issue by doing this relating to the intro quests, but I'll research that for another ticket.  I don't know if this issue was a corrupt save or just a file that wasn't getting replaced with the repair, but it may be working now with the new folder.  After a couple more hours of success, I may try to copy in an old save and see what happens.

adaca666​ 

That would be good to see if that one save in an otherwise clean folder also crashes. Could you upload your save to a file sharing site and PM me the download link so I can test it in my game? This would be a good test to see if it loads or not and if not, whether I get the same lastCrash report as you. I can test on an M1 Mac and also M4.

Good news.  I copied in my old saves and still no crashing.  There are other issues with one save I've been playing for a while (relating to unhappy barn animals, etc.) but that ticket is under investigation, last I checked.  The new Sims 4 folder seems to have resolved this crashing one.  Thanks!  I'll play it more thoroughly over the weekend, but I was able to play for a full hour with no crashing, where before it crashed at least once in that timespan.

adaca666​ 

Brilliant, thanks for coming back and confirming you're back in your game 😊