New problem. Now my origin is saying that I can't play because someone else is on my account. But I know for a fact, that no one is. It logged me out my computer account. I'm so confused. I already reset my laptop to factory settings and downloaded only Origin to see maybe that was the problem, but I'm still having problems. I'm scared. Does EA hate me or something?? *runs away crying*
I'm having the same issue. I actually stepped away from the computer and when I came back my computer had restarted entirely! Now it says I can't open the game because someone has it in use, I need to ask them to close it and then try again. I deleted the app and redownloaded but that didn't help.
@saeggert24 @paulinabs95 @kbarnesphoto @cherblossom98
Merged your posts into this thread as the other one you had all posted in was nearly a year old and necroing an old thread doesn't really help 🙂
Please could you all provide more information about your Macs. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 Please provide all the info asked for and not just the bits you think may be helpful.
i have a macbook pro using mac OS catalina version 10.15.1. 2.9GHz al-core i-7 processor. 8 gb 1600MHz DDR3 memory and intel hd graphics 4000 1536 MB
I did download the legacy version because i thought origin was prompting me to do so. i recently installed norton antivirus but didn't experience issues then. i don't us CC or mods.
Safe mode didn’t work. It did the same thing.
Have you found a solution to this? Mine also has the same issue.
Nope. My computer is still acting up like.
Anyone sort it out in the end? This is happening to mine now ☹️
In PC: if you can open the launcher go to Origin tab, close session, then you can open new session with your email and password.
I hope it helps.
I know it's over a year later... but did anyone find a solution to this?
