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Re: [FIXED] Problems playing Sims 4 on the 16" MacBook Pro

I just got a 16 inch MacBook Pro a few days ago. Intel Core i7, 16 GB Memory, 500 GB Hard drive, two video/graphics cards: AMD Radeon Pro 5300M, and Intel UHD Graphics 630.

After downloading all the packs I own (all expansion packs, all game packs except Batuu, all stuff packs except Moschino and Fitness), I launched the game and none of the rooms had floors. Neither Build nor buy. It looked like a reflection of the sky or of the walls. I tried toggling edge smoothing, Retina display, vertical sync, laptop mode, lowering graphics settings to the lowest setting. After that didn't work, I went to the energy saver settings and disabled automatic graphics switching. That still didn't work, so I downloaded gfxCardStatus, which allowed me to use the discrete graphics card only. This solved all graphics issues! Huzzah! Except then the game crashed. I repaired it, except Origin only repaired the base game, not the expansions. I noticed all my packs said "Finalizing". I downloaded the Reset Origin tool, reset Origin, then reinstalled it. Okay so now my packs say "Play" instead of "Finalizing", great, except now when I play it still lags a lot and the latest issue is the "Red Screen of Death". I'll be playing and the whole screen will go red, the game becomes unresponsive, I can't Quit out of it, so I have to Force Quit. I was just on the phone for an hour with someone who tried very hard to help but this issue is persistent and nothing seems to work.

In short: The Sims 4 is just unplayable on the 16 inch MacBook Pro, and since I love this game and spend a lot of time on it, I'm seriously considering returning my brand new computer and just sticking with my old one. If you want to play the Sims 4 and are considering getting the 16 inch MacBook Pro: don't!

If you can think of other steps that I can take that might help with this issue, let me know and I will try but I think the issue is the computer.

10 Replies

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Bluebellflora
Hero+
6 years ago
@Jessycaz

Merged your post into this thread on the issues with the 16" MBPs. Please see the solution on page 1 and disable automatic graphics switching.
Jessycaz
6 years ago
Hi, I actually read the whole solution on this thread before posting here and as I mentioned, I did disable automatic graphics switching. That did not fix it. I included everything I tried in my post, is there anything else I could try?
Bluebellflora
Hero+
6 years ago
@Jessycaz

Did you download gfxCardStatus?

@x_Pipco_x

Is it the whole of Willow Creek or just a specific neighbourhood? See if updating to the current version of Catalina helps maybe?
Jessycaz
6 years ago
I did install gfxCardStatus. Weirdly, after I installed it, the graphics were much better but the game still lagged a lot and crashed after about 15 minutes. I tried again and it crashed again. That was yesterday. Today I didn’t change anything but the game ran a lot better. Hopefully it stays that way 🤞🏼
militarymama27
6 years ago
I have done all of the suggested fixes with the exception of downloading Big Sur beta (I refuse to do that and risk my only machine) and I STILL do not have floors in any of my rooms. The windowed issue is fixed but the floor situation has not been. My specs are attached.
Bluebellflora
Hero+
6 years ago
@militarymama27

Did disabling automatic graphics switching and/or downloading and using gfxCardStatus not work for you?
x_Pipco_x
6 years ago
@Bluebellflora The issue seems to be happening throughout all of Willow Creek but Foundry Cove is the worst affected. I updated to the newest version of Catalina but there was no change.
militarymama27
6 years ago
@Bluebellflora No it did not. It helped with the resolution and windowed issue but I still do not have floors. Even when I build on an empty lot from scratch. Some floors will work when I put them down on like a porch or something but I have yet to find one to work inside the house (and I have a ton). I've removed CC and mods, put back just CC, repaired the game numerous times, uninstalled and reinstalled a few times and still nothing. Is anyone else still having this problem?
TheodorableTedd
6 years ago
@militarymama27 yes I think so I might be having your problem if I bild a room open to the outside no big deal but if I make a room that is 100% present totally inside my game crashes but sometimes it doesn't and I have a room fully inclosed but the floors don't show up I think I have your problem
TheodorableTedd
6 years ago
@TheodorableTeddyso I updated my game and what is this?!? dos this show up for anyone else it looks like something from 1991 or something like that why isthmus happening I just want to game and I can't figure out how to do anything plus the sims 4 is now "hidden" I haven't been on Origen for a week or two and I never "hid" my game what if you know what to do please help