Re: [Info] The Sims 4 macOS Catalina Troubleshooting

@mumblingmayhem are you able to save the game?

@lilisz9501 I am not sure.. It took me hours to find an option that finally worked that by the time I got it running I needed to get some sleep. I'll play it here in a few and see how that works and will let you know.

@mumblingmayhem ok thank you 🙂 this solution also worked for me but unfortunately i can not save the game so it starts from the beginning every time i open the game

@lilisz9501 As what you said, it wouldn't recognize any saves and wanted me to start from scratch each time I opened up the game.

So here is what I did:

1. I duplicated my SAVES and MODS folders and put them on my desktop for easy access.

2. I uninstalled SIMS 4 through Origin.

3. I then went into my documents and dragged my ELECTRONIC ARTS folder to the trash (only do this once you know your SAVES AND MODS are safe where you can get to them).

4. I reinstalled SIMS 4.

5. I then opened up the game so it would make a new ELECTRONIC ARTS folder in my documents. Then I closed the game.

6. I opened up the new EA folder and then moved all my Saves and Mods from the duplicate folders on my desktop into their respectful folders in the EA folder.

7. Started up the game and everything seemed to be in working order, all my previous game saves were there, ect. . You do NOT need to remove the USERDATA lock folder that is now there since it is fresh and new.

Everything seems to now be working normally, and I can save my game, ect.

@mumblingmayhem thank you very much! now its working perfectly and save my stuff as well! 🙂

@lilisz9501 I closed out of my game for awhile and shut my laptop down. When I rebooted and went to play again, I got the same friggen error. I'm at a loss now.

@mumblingmayhem THANK YOU SOOOOOO MUCH!!!