Re: [Info] The Sims 4 macOS Catalina Troubleshooting
@SimQARobo I tried both and it's still coming up with the same thing
Forum Discussion
13 Replies
Replies have been turned off for this discussion
- @theathomas16
Which version of the game are you running? Open the GameVersion.txt file in your Sims 4 folder and it is in there.
Could you also click on the Apple in the menu bar then About This Mac then System Report. In the menu on the left, under Software, you will see Legacy Software. When you click on it does anything show up in the window on the right? Hello, I have the same problem and have followed all the steps described above. Nevertheless I always get the same error message:
new proc failed with errno: 0x56
/Users/stephanundmartina/Applications/The Sims 4.app/Contents/Resources/The Sims 4.app/Contents/Frameworks/ActivationUI.app/Contents/MacOS/ActivationUII would be grateful for further help.
Thx
Stephan
Hello,
the version is 1.55.108.1220. There is no entry in the Legacy Software section.
With kind regardsStephan
Where did you download the game from? Which version of macOS are you running and which Mac do you have?
Hi,
I loaded the game through Origin. I am running Mac OS 10.15.1 on a MacBook 6.1 (white unibody, late 2009).
Thx
Stephan
Hi,
the previous answer was send from my daughters account.
I loaded the game through Origin. I am running Mac OS 10.15.1 on a MacBook 6.1 (white unibody, late 2009).
Thx
Stephan
- @D4WauS
That model Mac does not natively support Catalina as it is not Metal compatible. Catalina also does not support 32-bit apps and you are running a an old version of the game before they fixed the issue to make it run. The ActivationUI file is a 32-bit executable. - Hi, shouldn't at least the Legacy Edition work?
- Ok, because I use a 64-bit system (Catalina) I can't use the Legacy Edition and because my Mac doesn't support Metal I can't play the current Sims 4. Is that correct?
Thanks - @D4WauS
macOS has been 64-bit since 2009-ish.
The Legacy Edition IS 64-bit. The reason you can’t load it is because the ActivationUI is a 32-bit executable file and you are running Catalina which doesn’t support 32-bit. This was addressed in a later update but as your Mac does not support Metal, you cannot run the current version of the game with the fix.
