Forum Discussion

avarennard's avatar
avarennard
6 years ago

Kernel Panics and Crashing w/ Sims4 and Origin

I started playing sims a month or two ago and had no problems until about two weeks ago. My MacBook Pro started having Kernel Panics only when playing the game and now frequently just crashes saying ...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@avarennard

Do you have a Scratch folder in the saves folder? If so trash it and see if the game performs better.
avarennard's avatar
avarennard
6 years ago

Hi!

I tried this and the game crashed within the minute I opened it. I then restarted my computer to try again, and it was stuck on the loading screen for about 2 minutes before crashing again.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @avarennard

    @avarennard

    Thanks. Is there another Scratch folder there now? The folder is created when you launch the game and then disappears when you close it but if it crashes the Scratch folder is left behind and causes loading issues, although in your case it is something else causing it in the first place. Trash it again if it is there.

    Could you set up a new user account on your Mac and see if you can play in that account? Try a new clean game before copying over your saves and other data.
    • avarennard's avatar
      avarennard
      6 years ago
      @Bluebellflora Should I create a new EA account or will it act like a completely new sims game since I'm on a different account on my Mac?
    • avarennard's avatar
      avarennard
      6 years ago
      @Bluebellflora Never mind, I played a new game on another Mac account and it crashed in about 5 minutes.
      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        6 years ago

        @avarennard

        Thanks. It's most likely something on your Mac causing this then. Are you making sure to have your Mac on a hard surface, preferably elevated so it doesn't overheat?

        You said in your first post that it was suffering kernel panics. Is that still the case or is the game now just crashing to desktop?

About The Sims 4 Technical Issues - Mac

Do you have technical issues with The Sims 4 on Mac? Get help from the community here!8,145 PostsLatest Activity: 5 hours ago

Community Highlights