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avarennard's avatar
avarennard
6 years ago

Kernel Panics and Crashing w/ Sims4 and Origin

I started playing sims a month or two ago and had no problems until about two weeks ago. My MacBook Pro started having Kernel Panics only when playing the game and now frequently just crashes saying ...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
6 years ago
@avarennard

@avarennard

Thanks. Is there another Scratch folder there now? The folder is created when you launch the game and then disappears when you close it but if it crashes the Scratch folder is left behind and causes loading issues, although in your case it is something else causing it in the first place. Trash it again if it is there.

Could you set up a new user account on your Mac and see if you can play in that account? Try a new clean game before copying over your saves and other data.
avarennard's avatar
avarennard
6 years ago
@Bluebellflora Never mind, I played a new game on another Mac account and it crashed in about 5 minutes.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago

    @avarennard

    Thanks. It's most likely something on your Mac causing this then. Are you making sure to have your Mac on a hard surface, preferably elevated so it doesn't overheat?

    You said in your first post that it was suffering kernel panics. Is that still the case or is the game now just crashing to desktop?

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