Hi, I am also having the same issue. Would you be able to help me fix it please?
macOS Catalina
Version 10.15.2 (19C57)
MacBook Air (Retina, 13-inch, 2019)
Processor 1.6 GHz Dual-Core Intel Core i5
Memory 8 GB 2133 MHz LPDDR3
Graphics Intel UHD Graphics 617 1536 MB
Legacy Edition
No antivirus
Tried repairing the game and didn't work
No CC/Mods
let me know if you need anymore information, thanks š
sure thing
=== Graphics device info ===
Number: 0
Name (driver): Intel UHD Graphics 617
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 87c0, Board: 00000150, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8
Thanks. Could you please follow the instructions here to add your card to the GraphicsCards.sgr file - https://answers.ea.com/t5/Technical-Issues-Mac/Mac-Unrecognized-Video-Card-Sims-4/m-p/8926043#M29564
Your details will obviously be different, try this:
card 0x87C0 "Intel UHD Graphics 617" $cardLevelMedium $resolutionMedium
I am in the exact same position. I tried adding that line, but it still says [Found: 0, Supported: 1]
Number: 0
Name (driver): Intel UHD Graphics 617
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 87c0, Board: 00000150, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Thank you!!!!
Whoops! Fixed that. But it still says 0 found.
Also, so I reinstalled the game and before I did that I made a copy of my sims 4 folder in the Electronics Arts folder and put it on my desktop to save my mods and saves. When I reinstalled the game I dragged the folder back in. But now, every time I start the game, a new folder is being created in the EA folder and I think that's what it's running (because the home screen doesn't say I have any games saved). Am I doing something wrong?
=== Graphics device info ===
Number: 0
Name (driver): Intel UHD Graphics 617
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 87c0, Board: 00000150, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Yes, if by relaunching you mean exiting the game and then after I've made the changes relaunching it.
I've also included a screenshot of my EA folder where it says I haven't edited the "The Sims 4 copy" folder (the one with all my saves and mods) today.
Try
Intel (R) UHD Graphics 617
Your game won't load anything from The Sims 4 copy folder, it will only launch from The Sims 4 folder.
It says [Found: 1, Supported: 1] !!!
How do I get my saves and mods back in the game?
Now it's doing my original problem where the game won't open (
Ok I did that with all my saves and it is working. Should I now go through and do that with my CC and Mods?
