[PARTIAL FIX] Sims 4 CAS cursor glitch
Some users are reporting one or all of the following issues in CAS which suddenly seem to appear between playing sessions (thanks to @13Vaderfor the video)
When editing a body part the cursor wi...
Forum Discussion
@walleto
Reinstalling your OS is good housekeeping for your Mac, especially if you’ve ever run apps that purport to clean up unwanted files. You shouldn’t lose any data as it reinstalls over the top of your existing installation, fixing corrupted and missing files and cleaning it up in general. You should of course always back up 🙂
Reinstalling your OS is good housekeeping for your Mac, especially if you’ve ever run apps that purport to clean up unwanted files. You shouldn’t lose any data as it reinstalls over the top of your existing installation, fixing corrupted and missing files and cleaning it up in general. You should of course always back up 🙂
@Bluebellflora Thanks, I'll do that soon.
SimQARoboEA Staff
Update:
We think this may be fixed on the Mojave OS (10.14), which officially releases on Monday, September 24, 2018.
- What exactly is the Mojave OS? Is that an update that we need to do manually?
- SimQARobo
- So if we download this, the glitch may go?
I tried the Mojave betas and is was not fixed, but there MAY be a fix at the last minute. Got Mojave final installed and will check in a few and report back.
- Okay great. Mine is downloading now.
Well Nothing fixed in Mojave final, the same problem still exists, at least on my set up. Maybe ( I doubt it ) it will fix for some.
- SimQARobo
That's unfortunate ☹️ . Thank you for the info.
Do you have the same hardware that you listed previously?
https://answers.ea.com/t5/The-Sims-Mac/INFO-REQUEST-Sims-4-CAS-cursor-glitch/m-p/6448164#M10098
- Just to mention, I have tried it just now and it also hasn't worked for me either - same machine.
I'm not sure if this will be of any help to EA but it wouldn't hurt to provide the info anyway. Could you go into Documents > Electronic Arts > The Sims 4 and open the Config.log file. Scroll up near to the top and you'll see your graphics card info, like this:
=== Graphics device info === Number: 0 Name (driver): Radeon Pro 560 Name (database): AMD Radeon R9 450 and 460 [Found: 1, Supported: 1] Vendor: ATI Chipset: Vendor: 1002, Device: 67ef, Board: 00000179, Chipset: 00c0 Driver: AMD Radeon Pro 560 OpenGL Engine, Version: 0.1.68.20 Driver version: 20 Monitor: 00000000 Texture memory: 3953MB
Could you please copy and paste the information here?
Thanks 🙂
I updated to Mojave and still have the issue. There's my config.log info:
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Pro Graphics 6200
Name (database): Intel (R) Iris Graphics 6200 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 1622, Board: 0000014f, Chipset: 000a
Driver: Intel(R) Iris(TM) Pro Graphics 6200, Version: 0.12.0.34
Driver version: 34
Monitor: 00000000
Texture memory: 3072MBSame hardware.
Here is mine
=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Pro
Name (database): 4th Gen Intel(R) Core processor graphics HD 5200 Iris Pro - Desktop GT3 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0d22, Board: 00000122, Chipset: 0008
Driver: Intel Iris Pro OpenGL Engine, Version: 0.12.0.34
Driver version: 34
Monitor: 00000000
Texture memory: 1536MB
