Re: sims 4 Graphics card unrecognised after macOS Catalina update.

Hi @Bluebellflora I seem to be having this issue as well. I recently purchased a MacBook Pro 16" with Radeon 5500M graphics and I am getting the "Unrecognized Video Card" error. Is there any way you can help me? It would be greatly appreciated. Thanks!

=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon Pro 5500M
Name (database): [Found: 0, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 7340, Board: 0000020f, Chipset: 0040
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 4080MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: +d24s8

4 Replies

Bluebellflora
Hero+
6 years ago
@villanessss

Sure 🙂

- Right click on the game in your Applications folder and select Show Package Contents

- Open the Contents folder in the Finder window that opens then open the GraphicsCards.sgr file with TextEdit

- The first header is for ATI/AMD cards. Create a line below the header and insert this:

card 0x7340 "AMD Radeon Pro 5500M" $cardLevelUber $resolutionHigh

Close the file then launch your game.
villanessss
6 years ago
@Bluebellflora Thanks so much for the quick reply! I have done what you said and I think it worked! I was also having issues with crashing but this seems to have fixed that as well! Thanks again, much appreciated!
=== Graphics device info ===
Number: 0
Name (driver): AMD Radeon Pro 5500M
Name (database): AMD Radeon Pro 5500M [Found: 1, Supported: 1]
Vendor: ATI
Chipset: Vendor: 1002, Device: 7340, Board: 0000020f, Chipset: 0040
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 4080MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: +d24s8
Bluebellflora
Hero+
6 years ago
@villanessss

Super! 🙂
helenmmelon
6 years ago
Hi! Thank you for helping us 🙂
I just regenerated the Sims 4 files in my documents, and the graphics card error message comes up the first time I launch, but then doesn't reappear the second time.
My graphics card is 'Intel Iris Plus Graphics 650 1536 MB' - instead of the 645 one. Is there a different bit of code I am meant to use instead?

=== Graphics device info ===
Number: 0
Name (driver): Intel Iris Plus Graphics 650
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 5927, Board: 00000175, Chipset: 0006
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8