Re: Sims 4 Mac Won't Start

@originaln8thegr8

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

• Operating System: Mac OSX Lion 10.7.5
• Mac model: 13-inch, early 2008
• Processor: 2.4 Ghx Intel Core 2 Duo
• Memory (RAM): 4GB
• Graphics: Intel GMA X3100 144MB

@originaln8thegr8

Thanks.

Your processor, RAM and operating system are the absolute bare minimum to play. Your Intel graphics are well below the minimum requirements and are not supported unfortunately. The minimum graphics requirement is - NVIDIA GeForce 9600M GT, ATI Radeon HD 2600 Pro or better. Video RAM of 256MB or better. The Intel GMA X3100 is not supported. There is no way you will be able to play Sims 4 on that MacBook I'm afraid ☹️

Ok, thanks.

@marchju17

Move your Sims 4 folder out onto your desktop from Documents > Electronic Arts then try and launch your game again. Does it work?

macOS High Sierra

Version 10.13.1

MacBook Air (13-inch, Early 2014)

Processor 1.4 GHz Intel Core i5

Memory  4 GB 1600 MHz DDR3

Graphics Intel HD Graphics 5000 1536 MB

I've tried re-downloading origin, re-installing sims, repairing the game, and deleting the origin file/deleting the sim file. 

Whenever I open sims it shows a black screen then crashes after a few seconds.  I've been able to play the game before and have only now been experiencing interruptions  ☹️. The only thing that I've changed is updating my computer.

@lala82648

Updating to High Sierra? Hmm, that's odd. Can you please run the Origin reset tool and try again. If it still doesn't work please do the following:

1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
2. Navigate to Contents > Mac OS.
3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

Hi, thanks for a response 🙂!

I tried running the Origin reset tool but my game still crashes the same.

After that didn't work, I deleted The Sims 4 and right clicked moved to trash. When I opened Origin it said the game needed an update. The update thing was glitchy so after a few unsuccessful runs, I clicked repair game. Sims 4 + any extra content finalized and Sims said it was ready to play.

Yet when I clicked it, it still crashed on startup😕 ☹️

@lala82648

Have you tried the steps in my previous post? It shouldn't have said update in Origin, it should have said Download! What did you delete?

I did all your steps!! I hope.. I apologize, I'm not a very tech-savvy  🤭

I for sure ran the Origin reset tool. The sims still crashed after I did that, so I followed your second set of steps.

I right-clicked the Sims 4 icon and then clicked move to trash. (See in screenshot one) even though I've tried re-opening the Sims (it still crashing) it hasn't made a new one?

Now the Sims looks the second screenshot in my applications folder  🤨

I have no idea what I did incorrectly!

Once again, thank you so much for your help 🙂

@lala82648

Because you haven't followed the last step:

Now open Origin, click on The Sims 4 in your Games Library and click on Download.

This what my Sims game in my library looks like, it's not showing the download button.

This what my Sims game in my library looks like, it's not showing the download button.

This what my Sims game in my library looks like, it's not showing the download button.

@lala82648

Ok. When you say you right clicked on the game and moved it to the trash, was that definitely the right file you trashed? It should have looked like this:

It would NOT have looked like this:

And you should have found it by right slicking on the Sims 4 in your Applications folder, selecting Show Package Contents, then Contents then MacOS. You didn't right click on the Sims 4 in your Applications folder and select Move to Trash did you? Is there a Sims 4 app in your trash?

I have the exact same problem as Lala82648

is there anything I can do?

I updated my Macbook pro to High Sierra and since then my Sims 4 won't launch, it shows in my dock but it doesn't even open, before I updated my os, Sims opened with ease.

@imransolomon

Have you repaired the game in Origin?

Have the same issue, I fully erased my MacBook and everything. I reinstalled origin, and the sims 4. I't won't open.  

I have the exact same problem. I upgraded to High Sierra for those freaking security reasons, and now my game won't open at all!!! It worked just fine RIGHT BEFORE!! 

I have re-installed, repaired, used the reset tool, followed the steps offered!! But nothing. 

I knew this stupid upgrade would mess things up, I just knew it... ☹️ 

Could someone please come up with a solution? 

@sharkbait31

I have created a thread for this issue since the December 2017 patch as the issue does not appear to be High Sierra. Please read the thread here - https://answers.ea.com/t5/The-Sims-Mac/Sims-4-not-opening-Please-read-here-first/m-p/6614441#M11150

My Sims 4 won't open and it says origin is not running when it is. i have uninstalled and reinstalled origin and the sims. i also repaired the game many times. I also have cc and i deleted my most recent downloads that Ive had since i havent been able to open the game. 

• Operating System (Version) :macOS Sierra version 10.12.6
• Mac model: 21.5 inch, Late 2009
• Processor: 3.06 GHz Intel Core 2 Duo
• Memory (RAM): 8 GB 1067 MHz DDR3
• Graphics: NVIDIAGeForce 9400 256 MB

@domcaso97 

Please run the Origin reset tool then try again.

The NVIDIA 9400M in your Mac is not supported so will struggle to play. I'm sure you've managed to play before but as it is not supported there is the risk that it may not work. Try the above though and see if it helps.